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Support Technician (MS Dynamics CRM)
Job summary
A technology services provider in Singapore is looking for a CRM Support Technician. This role involves managing support tickets for MS Dynamics CRM, troubleshooting user issues, and assisting in data management. Candidates should possess a minimum Diploma in IT, with strong analytical skills and a customer-centric attitude. The position is open to fresh graduates and offers a pathway to Level 2 support.
Qualifications
- 1 year work experience (fresh graduates are welcome to apply).
- Able to work in a team and individually.
- Willing to learn and eventually move to L2 support.
- Able to work under stress and meet stringent timelines.
- Possess a customer-centric attitude to resolve problems promptly.
Responsibilities
- Provide Level 1 Support for MS Dynamics CRM.
- Manage support tickets in the ticketing system.
- Troubleshoot user issues and provide workarounds.
- Escalate complex issues to Level 2 Support or Vendors.
- Track escalated tickets and follow up with users.
- Develop and run daily/weekly scripts for CRM data cleaning.
- Generate Advanced Find reports for users.
Skills
Education
Tools
Purpose of job:
We are seeking a CRM Support Technician to manage and handle support tickets raised by business users. The ideal candidate should:
1) have good communication skills
2) efficient at resolving user issues
3) be good at tracking and following up on old issues
4) willing to learn and understand the system better
Accountabilities, responsibilities and main duties:
Job responsibilities
Level 1 Support for our MS Dynamic CRM
Manage support tickets in our ticketing system
Troubleshoot user issues and provide workarounds for known issues
Escalate complex issues to Level 2 Support or Vendors
Track escalated tickets and follow up with users to close tickets within SLA
Developing and running daily /weekly scripts to clean data in CRM
Generating Advanced Find reports for users
Any other ad-hoc duties assigned
Technical requirements:
Experience in MS Dynamics CRM
Experience in .Net, C#, and SQL scripts
Experience with MS PowerAutomate is preferred
Basic experience using development tools like Postman & GitHub is preferred
Basic experience with Web Servers like IIS and Nginx is preferred
Basic experience with JavaScript, jQuery, HTML & CSS is preferred
Snapshots of our ideal candidate:
Possesses minimum Diploma in IT or Computer Science
1 year work experience (fresh graduates are welcome to apply too)
Strong analytical and problem-solving skills
Able to work with in a team and individually
Possess a can-do attitude and takes initiative for changes
Able to work under stress and stringent timelines
Willing to learn and move up to L2 support eventually
Have a customer centric attitude to help resolve problems promptly
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.