Assistant Operations Manager

Luce Maintenance Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech-powered service provider in Singapore seeks an Assistant Operations Manager to manage daily operations and enhance company efficiency. Ideal candidates will have at least 2 years of experience in a managerial role and possess strong problem-solving and interpersonal skills. The role requires effective communication in English and Mandarin, alongside strong writing capabilities.

Qualifications

• At least 2 years’ experience in a senior operation or managerial role.
• Strong ability to communicate in Mandarin.
• Proficient in learning new technologies.

Responsibilities

• Manage daily operations of the company services department.
• Directly oversee performance and KPI achievement of operations executives.
• Research pricing and service trends among competitors.

Skills

Logical thinking

English writing

Creative problem-solving

Time management

Interpersonal skills

Education

Diploma/Advanced/Higher/Graduate Diploma

Job description

Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day, and we’re doing so by building a platform where they can get the help, they need all in one place.

We’re looking for people who want to be part of this mission. If you’re looking to build your career, achieve your goals, and realize your full potential - come and join us.

The Position: We’re looking for an Assistant Operations Manager

Responsibilities:

• Being directly involved in the day-to-day operations of the company services department

• Periodically rotate through the work duties of executive-level staff in the operations department.

• Propose modifications for the work duties of executive staff to increase work efficiency, decrease human error and align the executive’s work duties with other departments

• Directly manage the performance and KPI achievement of a team of operations executives based overseas

• Track changes in work processes and periodically update standard operating procedure manuals

• Research pricing and service trends of national and international competitors

• Create plans for implementing and improving business strategies in the operations department

• Assess the company’s operational and strategic performance

• Align processes, resources-planning and department goals with the company’s overall business strategy

• Provide support to executive-level staff when the company undergoes significant organizational changes

Requirements:

• At least 2 years’ experience in a senior operation, senior customer service, corporate planning, strategical or managerial role (the two years should be at the same company).

• Strong logical thinking and reasoning ability.

• Strong English writing ability. Mаndarin and Bаhаsа speaking and or writing skills are also a bonus. in order to liaise/communicate with business partners or customers with different language backgrounds.

• Strong English writing abilities for producing clear, concise instructions

• Strong ability and confidence to make decisions and present convincing reasoning on why you will make a decision

• Creative problem-solving skills and logical thinking ability

• Confidence in learning and becoming proficient in new types of technology, including complicated automation technology

• Strong ability to manage time well

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, in any field.

• Able to communicate in Mandarin, because need to deal with Chinese speaking candidates and clients

• Good interpersonal skills.

• Full-Time position. Ability to start immediately preferred.

• Working Hour(s): 8.30 am - 6.00 pm, Mon - Fri. Contactable outside of Office Hours for Operational Issues

• Salary: $3,900 - $4,900 per month

Note:

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