OPERATIONS MANAGER

YY ONE RESTAURANT PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A renowned Chinese restaurant is seeking an Operations Manager to oversee all business aspects. The ideal candidate will ensure efficient operation, maintain high standards of service, manage costs, and improve profitability. Responsibilities include coordinating operations, training staff, and delivering high-quality customer service.

Benefits

Monthly Performance Bonus

Birthday Voucher

Staff Discount

Annual Leave

Medical Leave

Medical Claims

Meals Provided

Qualifications

• Proven work experience as a Restaurant Manager or similar role.
• Extensive F&B knowledge.
• Strong leadership and motivational skills.

Responsibilities

• Coordinate daily operations for Front and Back of the House.
• Maximize customer satisfaction and respond to complaints.
• Estimate future needs for goods and staff performance appraisal.

Skills

Management skills

Food and beverage knowledge

Leadership skills

Financial management skills

Tools

Restaurant management software

POS systems

Job description

Famous Chinese restaurant, looking for aOperations Manager to lead all aspects of our business.

Operations Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house.

Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Train new and current employees on proper customer service practices

Requirements:

• Proven work experience as a Restaurant Manager or similar role
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software & POS
• Strong leadership, motivational and people skills
• Acute financial management skills

Benefits:

Monthly Performance Bonus

Birthday Voucher

Staff Discount

Annual Leave️

Medical Leave

Medical Claims

Meals Provided ️