Learning And Development jobs in Canada

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• Duxton Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

• Discounts on F&B and room rates in 7,000+ hotels worldwide for employees and their immediate family members.
• Access to the “Global Learning + Development” tool for personalized career development.
• Two-night yearly staycation with meals at any of the Garcha Group hotels in Singapore.
• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels.

Primary Responsibilities:

• Oversee daily operations and achieve performance targets.
• Work closely with management to forecast sales, covers, and payroll costs.
• Supervise daily operations, ensuring adequate staffing.
• Assign responsibilities to supervisors based on their strengths.
• Ensure all duties meet hotel standards and are completed on time.
• Maintain high quality in food, beverage, and service.
• Attend briefings and update policies in the absence of the manager.
• Have in-depth knowledge of menus, bar, and wine operations.
• Implement sales techniques and marketing plans.
• Ensure cleanliness and proper appearance of the restaurant and related areas.

Guest Experience:

• Engage proactively with guests to ensure satisfaction.
• Promote sales through direct guest contact.
• Gather guest feedback and handle complaints swiftly.
• Personalize guest experiences in line with hotel standards.
• Build relationships with local guests and foster loyalty.

Management and Leadership:

• Mentor and lead the team effectively.
• Engage in hands-on leadership during major meal periods.
• Conduct regular training and performance reviews.
• Manage performance issues with coaching.
• Support team development for future growth.
• Ensure compliance with policies and standards.
• Handle recruitment, induction, and training of staff.
• Maintain safety and security standards.

Marketing and Revenue Management:

• Respond to guest inquiries and feedback confidently.
• Recommend revenue-enhancing initiatives.
• Implement cost control measures.
• Analyze sales data and develop improvement strategies.

Training and Development:

• Conduct on-the-job training for staff development.
• Manage departmental orientation for new hires.
• Ensure staff awareness of safety and hygiene standards.

Other Responsibilities:

• Perform additional duties as assigned by management.
• Coordinate with culinary, sales, and service teams for efficiency.
• Continuously develop leadership skills.
• Ensure compliance with NEA rules and regulations.