Who We Are:
Capital C Corporation, a leading Singapore-based fintech company, is transforming financial services in Southeast Asia.
With a decade of experience and a startup mindset, we are passionate about opportunities to empower our users through digitalization. Our technology enables us to reach underserved individuals with a range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances, all aimed at enhancing financial stability.
Join us in our mission to revolutionize financial inclusion and improve lives across Southeast Asia: "Driving financial inclusion, enhancing lives."
Job Overview:
As a Customer Experience Ambassador, you are the friendly face of our company. Your role is crucial in ensuring every customer feels well cared for and that our front-end operations run smoothly and efficiently.
Your main responsibilities include maintaining a professional image, delivering excellent customer service, and providing a seamless experience for every customer.
Responsibilities:
Assist new customers with onboarding, promptly address inquiries, manage feedback, and maintain an organized environment for walk-in and appointment-based clients.
Requirements:
We seek a cheerful, customer-focused individual with excellent computer skills and fluency in English and Mandarin to communicate with Mandarin-speaking clients. Presentable appearance and a modest or discreet tattoo are acceptable. Additional valuable skills include experience with CRM systems, proficiency in Google Workspace, and prior experience in customer-facing roles such as banking, hospitality, or service industries.
Working Hours:
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.