Customer Service ofertas em Grã-Bretanha

Candela Education is an education concierge that crafts bespoke academic solutions and tailored educational pathways within the UK education system, catered to each family’s unique aspirations and requirements. Our services include Academic Management, Admissions and School Placements and Homeschooling. We are looking for a business-minded and customer-oriented Education Manager to ensure outstanding client experience, successful delivery of services, and achievement of student goals.

Responsibilities:

• Develop relationships with students and parents to ensure the optimal client experience
  • You will be the main point of contact for students and parents, working as the link between them and the wider Candela team
  • Facilitate the student’s academic journey by coordinating the team of tutors and mentors while managing the administrative and operational procedures required to support the students
  • Keep track of and ensure students’ progress with regular adjustments and updates to parents and upper management, advise the team on possible value add solutions to support the student and parents
  • Proactively manage and foresee issues by resolving queries. complaints or escalations in a timely manner
• Manage the wider Candela team
  • Effectively coordinate and manage wider Candela team of student coordinators, tutors, mentors, advisors to meet student needs
  • Work closely with the wider Candela team and local partners to hit KPIs
  • Regularly research and stay up to date on the UK education sector, providing the wider Candela team with updates on relevant information
• Operations management
  • Effectively manage business operations and implement best practices to ensure efficient operations
  • Generate business reports and updates to assist upper management in business strategy and planning
  • Keep an eye on team capacity and communicate hiring needs
  • Actively contribute to the hiring and onboarding process of wider team

Requirements

• Degree from a top 20 UK or US university (G5 or Ivy League preferred)
• Bilingual (fluency in English and Mandarin)
• Excellent verbal and written communication skills
• Business-minded and customer-oriented thinking - your management decisions are driven by the business impact
• Proven track record of successfully managing and leading a team
• Ability to build strong customer relationships with families through excellent customer service
• Excellent organisational and multitasking abilities
• Ability to work independently and efficiently under pressure
• Strong problem-solving and creative thinking skills
• Strong time-management skills with the ability to delegate and prioritise tasks
• Highly technologically proficient
• Proficiency in most mainstream office software, including:
  • Google Workplace (Drive, Gmail, Docs, Sheets, Slides, Forms, etc)
  • Microsoft Office (Outlook, Word, PowerPoint, Excel, Teams etc)
  • Organisation and project management software (e.g. Notion, Trello)
  • CRM softwares (e.g. Salesforce)

Bonus (in order of importance)

• Knowledge of the UK education system and academic cycle
• Prior experience in a customer service, project management or other transferable role
• Prior experience in the education industry

Benefits

• Salary range: SGD48,000 - SGD70,000 per annum (plus performance-based bonus)
• Company-wide sales commission structure
• Remote first, with the option to work at an office space in Singapore
• Flexible working environment where you will be empowered to structure how you work
• Fast-paced, dynamic team in an expanding company of ambitious individuals who think big
• Training & Development allowance of £500 annually on training related to your role - we are invested in your growth!
• Limitless development and exposure - huge opportunities for internal promotions or role changes as our small team grows!