Customer Service Officer (Office)

EZYHEALTH HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Ezyhealth Holdings Pte Ltd is seeking a professional for a call center role, focusing on client engagement and appointment management. The candidate should possess strong communication and interpersonal skills, with at least 1 year of experience in an outbound call center environment. Proficiency in English and Mandarin is essential to cater to a diverse client base. This role offers the opportunity to contribute significantly to client satisfaction and operational efficiency.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent communication skills required.
• Must be proficient in English and Mandarin.

Responsibilities

• Engage with prospects and establish good relationships.
• Manage appointment scheduling and cancellations.
• Conduct regular calls with clients to book appointments.

Skills

Communication

Interpersonal Skills

Professionalism

Language Proficiency

Job description

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job responsibilities:

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.