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Customer Experience & Retention Senior Specialist (Automotive Industry)
Job summary
A leading automotive firm in Singapore is seeking a customer-oriented professional to manage customer service touchpoints and drive satisfaction initiatives. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in customer service, preferably with a background in manufacturing or FMCG. Strong problem-solving and communication skills are essential. This role offers a supportive environment with opportunities for career growth, including structured training and comprehensive benefits.
Benefits
Qualifications
- Minimum 3 years of experience in customer service or related functions.
- Strong experience from manufacturing, FMCG, or automotive industries is advantageous.
- Class 3 Driving Licence is added advantage.
Responsibilities
- Manage end-to-end customer service touchpoints.
- Build strong relationships with leasing and pre-owned customers.
- Drive customer satisfaction initiatives and improve online reviews.
- Conduct service training for operations teams.
- Plan and execute customer engagement events.
- Coordinate CRM requirements for a seamless experience.
Skills
Education
Tools
Remuneration Package: Up to Basic $5000 + Performance Bonus
Working Location: East near MRT Station (Downtown Line)
Working Hours: Monday to Friday 8.30am to 6pm
Join a well‑established organisation within the automotive sector, known for delivering innovative mobility solutions and exceptional customer service. We are looking for a passionate, customer‑oriented professional with a strong technical background—ideally from manufacturing, FMCG, or engineering industries—to elevate our customer experience journey.
Be part of a reputable automotive leader with a strong regional presence.
Work closely with modern automotive technology and innovative customer solutions.
Grow your career in a supportive, performance‑oriented environment.
Enjoy structured training, development opportunities, and comprehensive employee benefits.
Manage end‑to‑end customer service touchpoints, including service reminders, appointment coordination, and prompt issue resolution.
Build strong relationships with leasing and pre‑owned customers through consistent engagement and tailored CRM activities.
Drive customer satisfaction initiatives, including improving online reviews and collecting customer feedback.
Conduct service training for operations teams to enhance customer‑centric practices.
Plan and execute customer engagement events such as roadshows, appreciation activities, and partner collaborations.
Coordinate CRM requirements across pre‑owned, leasing, and franchise partners to ensure a seamless and consistent customer experience.
Bachelor’s degree in Business or related field.
Minimum 3 years of experience in customer service, CRM, or related functions (automotive or leasing background is a strong advantage).
Strong technical understanding from industries such as manufacturing, engineering, or FMCG.
Excellent problem‑solving skills with proven ability to manage complex customer issues.
Class 3 Driving Licence is added advantage.
Proficient in MS Office applications.
Strong analytical mindset—able to interpret feedback data and identify service improvement opportunities.
Exceptional communication skills with the ability to influence, engage, and train teams.
Customer‑centric, proactive, and results‑driven attitude.
A committed team player with strong interpersonal skills.
Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com
Reg No. R1983718
Triton AI Pte Ltd
License no. 21C0661
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.