Customer Experience & Retention Senior Specialist (Automotive Industry)

Triton AI Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automotive firm in Singapore is seeking a customer-oriented professional to manage customer service touchpoints and drive satisfaction initiatives. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in customer service, preferably with a background in manufacturing or FMCG. Strong problem-solving and communication skills are essential. This role offers a supportive environment with opportunities for career growth, including structured training and comprehensive benefits.

Benefits

Structured training and development opportunities

Comprehensive employee benefits

Supportive performance-oriented environment

Qualifications

• Minimum 3 years of experience in customer service or related functions.
• Strong experience from manufacturing, FMCG, or automotive industries is advantageous.
• Class 3 Driving Licence is added advantage.

Responsibilities

• Manage end-to-end customer service touchpoints.
• Build strong relationships with leasing and pre-owned customers.
• Drive customer satisfaction initiatives and improve online reviews.
• Conduct service training for operations teams.
• Plan and execute customer engagement events.
• Coordinate CRM requirements for a seamless experience.

Skills

Customer service

Problem-solving

Technical understanding

Communication skills

Analytical mindset

Interpersonal skills

Education

Bachelor’s degree in Business or related field

Tools

MS Office applications

Job description

• Remuneration Package: Up to Basic $5000 + Performance Bonus

• Working Location: East near MRT Station (Downtown Line)

• Working Hours: Monday to Friday 8.30am to 6pm

Join a well‑established organisation within the automotive sector, known for delivering innovative mobility solutions and exceptional customer service. We are looking for a passionate, customer‑oriented professional with a strong technical background—ideally from manufacturing, FMCG, or engineering industries—to elevate our customer experience journey.

Why Join My Client?

• Be part of a reputable automotive leader with a strong regional presence.

• Work closely with modern automotive technology and innovative customer solutions.

• Grow your career in a supportive, performance‑oriented environment.

• Enjoy structured training, development opportunities, and comprehensive employee benefits.

Key Responsibilities:

• Manage end‑to‑end customer service touchpoints, including service reminders, appointment coordination, and prompt issue resolution.

• Build strong relationships with leasing and pre‑owned customers through consistent engagement and tailored CRM activities.

• Drive customer satisfaction initiatives, including improving online reviews and collecting customer feedback.

• Conduct service training for operations teams to enhance customer‑centric practices.

• Plan and execute customer engagement events such as roadshows, appreciation activities, and partner collaborations.

• Coordinate CRM requirements across pre‑owned, leasing, and franchise partners to ensure a seamless and consistent customer experience.

Key Requirements:

• Bachelor’s degree in Business or related field.

• Minimum 3 years of experience in customer service, CRM, or related functions (automotive or leasing background is a strong advantage).

• Strong technical understanding from industries such as manufacturing, engineering, or FMCG.

• Excellent problem‑solving skills with proven ability to manage complex customer issues.

• Class 3 Driving Licence is added advantage.

• Proficient in MS Office applications.

• Strong analytical mindset—able to interpret feedback data and identify service improvement opportunities.

• Exceptional communication skills with the ability to influence, engage, and train teams.

• Customer‑centric, proactive, and results‑driven attitude.

• A committed team player with strong interpersonal skills.

Interested candidates can forward their CVs in MS Word format to [e-mail]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661