Workspace Engineer – Desk-Side & Remote IT Support

TD Bank; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

TD Bank Singapore is seeking a Workspace Engineer to provide desk-side and remote end-user support for the Asia Pacific region. You will own incidents through resolution, maintain documentation, and contribute to automation and continuous improvement.

The role covers Front Office and Back Office users, Windows 11, Microsoft 365 apps, printers and endpoint devices, with shift-based coverage and potential after-hours support. A strong service mindset and cross-team collaboration are essential.

Qualifications

• Approximately 5+ years of hands-on desktop/workspace or end-user computing support in a corporate environment.
• Experience troubleshooting Windows endpoints, Microsoft 365 apps, hardware, printers and mobile devices.
• Ability to manage high-volume, time-sensitive incidents or requests while maintaining ownership and quality.
• Familiarity with enterprise endpoint deployment tools (SCCM/MECM/Intune) and IT service management platforms (ServiceNow).
• Strong written and verbal communication, with ability to support senior stakeholders under pressure.

Responsibilities

• End-user support: receive, assess, prioritize and resolve incidents and service requests.
• Trading floor/business support: assist Front Office/Back Office users and relevant apps (when applicable).
• Incident ownership & escalation: maintain ownership, set expectations, and coordinate with engineering and vendors.
• Endpoint lifecycle: install, image, deploy, maintain and recover devices and peripherals.
• Modern workplace platforms: support Windows 11, M365, Outlook, Teams, OneDrive, SharePoint and collaboration tools.
• Workplace infrastructure: troubleshoot network printing, Citrix/VDI, remote-access services and related connectivity.
• Service operations: document troubleshooting steps and asset changes in ServiceNow.
• Stakeholder partnership: build trusted relationships with business users, executives and vendors.

Skills

End-user support

Windows endpoint troubleshooting

SCCM/MECM

Intune

ServiceNow

Communication

Independent work

Tools

SCCM/MECM

Intune

ServiceNow

Citrix/VDI

Remote-access tech

Job description

TD Bank Singapore is seeking a Workspace Engineer to provide desk-side and remote end-user support for the Asia Pacific region. You will own incidents through resolution, maintain documentation, and contribute to automation and continuous improvement.

The role covers Front Office and Back Office users, Windows 11, Microsoft 365 apps, printers and endpoint devices, with shift-based coverage and potential after-hours support. A strong service mindset and cross-team collaboration are essential.