Desktop Support Engineer I — Windows & Office 365

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 2,800 - 3,600; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT helpdesk professional in Singapore to provide both onsite and remote desktop support. The role involves troubleshooting end-user incidents, imaging devices, and assisting with deployments while maintaining accurate records.

The ideal candidate will have 1 year of desktop support experience, familiarity with Windows 10/11 and Office 365, and strong English communication skills to service diverse client sites.

Qualifications

• ITE or Diploma in Information Technology, Computer Engineering, or related discipline.
• At least 1 year of desktop support or IT helpdesk experience.
• Hands-on experience with Windows 10/11 and Microsoft Office 365.
• Familiarity with ITSM ticketing systems and remote support tools.
• Good English communication and customer service skills.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Receive, prioritize, troubleshoot, document, and resolve incidents and service requests within SLA timelines.
• Escalate unresolved incidents to appropriate resolver groups or vendors when needed.
• Perform desktop/laptop imaging and re-imaging activities.
• Support device deployment, replacement and refresh exercises.
• Conduct asset inventory verification and asset management activities.
• Update and maintain incident and service request records in the ticketing system.
• Create, update and maintain work instructions and technical documentation.
• Ensure compliance with IT policies, security standards and procedures.
• Provide support for Windows and Office 365 issues.
• Support users across different customer sites and locations as required.
• Participate in standby, shift rotations and extended coverage when required.

Skills

Desktop support

IT helpdesk

Windows 10/11

Office 365

Remote support

ITSM ticketing

Networking basics

English communication

Customer service

Education

ITE or Diploma in Information Technology/Computer Engineering

Tools

Ticketing systems

Remote access tools

Job description

ITCAN PTE. LIMITED is seeking an IT helpdesk professional in Singapore to provide both onsite and remote desktop support. The role involves troubleshooting end-user incidents, imaging devices, and assisting with deployments while maintaining accurate records.

The ideal candidate will have 1 year of desktop support experience, familiarity with Windows 10/11 and Office 365, and strong English communication skills to service diverse client sites.