Desktop Support Engineer — Windows & Office 365

ITCAN PTE. LIMITED; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to be the first point of contact for end users, delivering timely desktop support, diagnosing hardware and software issues, and ensuring compliance with SLAs across multiple locations in Singapore.

You will provide onsite and remote support, perform imaging, device deployments, and asset management while documenting procedures and maintaining IT security standards.

Qualifications

• ITE or Diploma in Information Technology, Computer Engineering, or related discipline.
• Minimum 1 year of desktop support or IT helpdesk experience.
• 1 year hands-on experience supporting Windows 10/11 and Office 365.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Troubleshoot and resolve incidents and service requests within SLA timelines.
• Escalate unresolved issues to resolver groups or vendors as needed.
• Perform imaging and re-imaging of desktops/laptops.
• Support device deployment, replacement, and refresh activities.
• Conduct asset inventory verification and asset management.
• Update incident records in the ticketing system.
• Create and maintain IT procedures and technical documentation.
• Ensure compliance with IT policies and security standards.
• Support users across multiple sites and locations.
• Participate in shift rotations and extended support as required.

Skills

English communication

Customer service

Prioritization

Team collaboration

Education

ITE or Diploma in IT/Computing

Tools

Windows 10/11

Office 365

Remote support tools

ITSM / Ticketing system

Job description

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to be the first point of contact for end users, delivering timely desktop support, diagnosing hardware and software issues, and ensuring compliance with SLAs across multiple locations in Singapore.

You will provide onsite and remote support, perform imaging, device deployments, and asset management while documenting procedures and maintaining IT security standards.