Desktop Support Engineer - Onsite & Remote IT Helpdesk

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to be the first point of contact for end users requiring IT assistance. The role involves delivering timely desktop support, resolving hardware/software issues, and ensuring SLA compliance across multiple locations in Singapore.

You will perform device imaging, deployment, asset management, and maintain documentation, while supporting Windows 10/11 and Office 365. Shift rotations and on-site/remote support are part of the responsibilities.

Qualifications

• Minimum ITE or Diploma in Information Technology, Computer Engineering or related discipline.
• 1 year of experience in desktop support or IT helpdesk environment.
• Hands-on experience supporting Windows 10/11 and Office 365 is preferred.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Troubleshoot and resolve incidents within SLA timelines; document and track requests.
• Escalate complex issues to appropriate groups or vendors when needed.
• Perform imaging, deployment, and refresh of devices.
• Maintain asset inventory and update records in ticketing system.
• Create and maintain technical documentation and work instructions.
• Ensure compliance with IT policies and security standards.
• Assist across multiple customer sites and participate in shift rotations.

Skills

Desktop support

Windows 10/11

Office 365

IT helpdesk

Asset management

Education

ITE or Diploma in IT

Job description

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to be the first point of contact for end users requiring IT assistance. The role involves delivering timely desktop support, resolving hardware/software issues, and ensuring SLA compliance across multiple locations in Singapore.

You will perform device imaging, deployment, asset management, and maintain documentation, while supporting Windows 10/11 and Office 365. Shift rotations and on-site/remote support are part of the responsibilities.