Trading Floor IT Engineer: End-User & Desktop Support

TD Securities; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

TD Securities is seeking a Workspace Engineer to provide desk-side and remote technology support for the Asia Pacific user community. You will own incidents through resolution, support Front Office and Back Office users, and contribute to automation and documentation.

The role requires about 5 years of end-user computing experience, expertise with Windows endpoints and M365, and familiarity with SCCM, Intune, ServiceNow and Citrix/VDI.

Qualifications

• Approximately 5 years or more of hands-on desktop or end-user computing support in a corporate setting.
• Demonstrated ability to troubleshoot Windows endpoints, M365 apps, printers, and mobile devices.
• Experience in a high-volume, time-sensitive environment with multiple incidents.
• Knowledge of endpoint deployment and management tools (SCCM/MECM, Intune).
• Familiar with IT service-management platforms like ServiceNow and disciplined documentation.

Responsibilities

• End-user support: triage, assess, prioritize, and resolve incidents and service requests.
• Trading floor and business support: assist Front Office and Back Office apps and telephony solutions.
• Incident ownership and escalation: manage progress and coordinate with engineering and vendors.
• Endpoint lifecycle: manage laptops, desktops, monitors, printers and mobile devices.
• Modern workplace platforms: support Windows 11, M365 apps, Outlook, Teams, SharePoint.

Skills

End-user support

Windows troubleshooting

Microsoft 365

Customer service

Incident ownership

Tools

SCCM/MECM

Intune

ServiceNow

Citrix/VDI

Aruba RAPs

Job description

TD Securities is seeking a Workspace Engineer to provide desk-side and remote technology support for the Asia Pacific user community. You will own incidents through resolution, support Front Office and Back Office users, and contribute to automation and documentation.

The role requires about 5 years of end-user computing experience, expertise with Windows endpoints and M365, and familiarity with SCCM, Intune, ServiceNow and Citrix/VDI.