Desktop Support Engineer — Windows & O365 | Onsite/Remote

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 36,000 - 54,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to serve as the first point of contact for end users requiring IT assistance. You will provide timely desktop support, troubleshoot hardware/software issues, and ensure compliance with SLAs across multiple locations in Singapore.

The role involves on-site and remote support, imaging, deployment, asset management, and documentation, with rotation in shift coverage to meet business needs.

Qualifications

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline.
• Minimum 1 year of experience in desktop support or IT helpdesk environment.
• Minimum 1 year of hands-on experience supporting: Windows 10/11 and Office 365 (added advantage).

Responsibilities

• Provide onsite and remote desktop support services to end users
• Receive, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Skills

Desktop support

Troubleshooting

Incident management

Communication

Education

ITE or Diploma in IT

Tools

Windows 10/11

Office 365

Job description

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to serve as the first point of contact for end users requiring IT assistance. You will provide timely desktop support, troubleshoot hardware/software issues, and ensure compliance with SLAs across multiple locations in Singapore.

The role involves on-site and remote support, imaging, deployment, asset management, and documentation, with rotation in shift coverage to meet business needs.