Desktop Support Engineer - Onsite & Remote IT Specialist

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 36,000 - 48,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks a Desktop Support Engineer to deliver onsite and remote end-user support across multiple sites. You will troubleshoot hardware/software issues, perform imaging, manage assets, and ensure compliance with SLAs and IT policies.

The role requires 1+ year in desktop support or helpdesk, a related diploma, and hands-on Windows 10/11 and Office 365 knowledge. Shift rotations and operational standby are expected.

Qualifications

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline.
• Minimum 1 year of experience in desktop support or IT helpdesk environment
• Minimum 1 year of hands-on experience supporting Microsoft Windows 10/11
• Minimum 1 year of hands-on experience supporting Microsoft Office 365

Responsibilities

• Provide onsite and remote desktop support services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Skills

Desktop support

End-user support

Remote support

Education

Diploma in Information Technology or related

Tools

Windows 10/11

Office 365

Ticketing systems/ITSM

Job description

ITCAN PTE. LIMITED in Singapore seeks a Desktop Support Engineer to deliver onsite and remote end-user support across multiple sites. You will troubleshoot hardware/software issues, perform imaging, manage assets, and ensure compliance with SLAs and IT policies.

The role requires 1+ year in desktop support or helpdesk, a related diploma, and hands-on Windows 10/11 and Office 365 knowledge. Shift rotations and operational standby are expected.