APAC Workspace Engineer – End-User IT & Automation

TD

Singapore

On-site

SGD 90,000 - 140,000

Full time

13 days ago

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Job summary

TD Securities in Singapore is seeking a Workspace Engineer to provide desk-side and remote end-user support for the Asia Pacific user community, including Front Office, Back Office and executives. You will own incidents through resolution, protect the user experience, and contribute to documentation, automation and continuous improvement.

The role requires around 5+ years of corporate IT support, experience with Windows endpoints, Microsoft 365, SCCM/Intune, and ServiceNow, plus strong

Qualifications

Approximately 5+ years of hands-on end-user computing support experience in a corporate environment.
Troubleshoot Windows endpoints, Microsoft 365 apps, hardware, printers and mobile devices.
Experience in a high-volume, time-sensitive environment with multiple incidents.
Knowledge of SCCM/MECM, Intune, and ServiceNow.

Responsibilities

Provide desk-side and remote end-user support for desktop systems and peripherals.
Manage incidents and service requests through resolution and escalation as needed.
Support Front Office and Back Office apps including Bloomberg, Reuters/LSEG and trader-telephony.
Document troubleshooting steps, asset changes and updates in ServiceNow.
Collaborate with global teams and vendors to drive improvements and automation.