Workforce Performance Consultant - SG (Contractual)

Unifocus; Singapore; Sur place; SGD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Competitive salary

Résumé du poste

Unifocus is seeking a Workforce Performance Consultant for a 9-month contractual role based in Singapore. The consultant will lead software implementations, ensure project success, and deliver training to clients. Candidates must have over 3 years of hotel operations experience, be familiar with technology systems, and possess excellent communication skills in English and Mandarin. The role involves extensive travel and a hybrid work environment that promotes work-life balance.

Qualifications

• Must possess at least 3+ years of experience in Hotel Operations.
• Knowledge of HRIS / Workforce Systems is preferred.
• Willingness to travel extensively.

Responsabilités

• Understand customers’ business and ensure module fit.
• Lead software implementations and project success.
• Deliver training to clients across departments.
• Conduct regular account reviews with customers.
• Identify 'at risk' customers proactively.
• Adhere to case logging and project feedback processes.

Connaissances

Hotel Operations experience

Familiarity with hotel software/technology systems

Excellent command of written and spoken English

Excellent command of written and spoken Mandarin

Presentation Skills

Business Communication skills

Problem-solving Skills

Relationship-building ability

Description du poste

Workforce Performance Consultant, Singapore (Contractual)

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

About the job (9-month Contract)

As a Workforce Performance Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.

This is a fixed-term contractual role (9 months), offered on the company’s payroll. The position is based in Singapore and involves extensive travel as part of client engagements.

What will you do?

• Gain a clear understanding of customers’ business and requirements to ensure that the chosen modules fit in seamlessly.
• Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.
• Deliver outstanding training to clients across departments and positions.
• Assume responsibility for all pre-site preparation and post implementation feedback.
• Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
• Proactively identify ‘at risk’ customers and red flag to the Account Management team.
• Adhere to processes defined for case logging and project feedback.
• Adhere to internal SLAs for Support and Customer Satisfaction.
• Contribute to Product Improvement and Innovation based on customer feedback collected by you.

We are looking for:

• Possess at least 3+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 5 years or more.
• Familiarity with hotel software/technology systems.
• Knowledge of HRIS / Workforce Systems is preferred.
• Excellent command over written and spoken English.
• Excellent command over written and spoken Mandarin.
• Excellent Presentation Skills.
• Excellent Business Communication skills.
• Willing to travel extensively.
• Confident, disciplined and Focused on Customer satisfaction.
• Strong Problem-solving Skills.
• Ability to build relationships and quickly develop trust with executives.
• Aren’t afraid of taking ownership and accountability.

Contract Details

• Duration: 9 months (Contractual role)
• Engagement: On company payroll / fixed-term contract
• Location: Singapore (with travel as required)

This role requires candidates to be currently authorized to work in Singapore. Applicants must have valid work authorization for the Singapore location.

Benefits

In addition to a competitive salary, we offer a hybrid environment that promotes a healthy work-life balance.