Contract Staff - GHR, People Operations and Digital HR

Success Human Resource Centre; Singapore; On-site; SGD 29,000 - 48,000; Full time

Job summary

Success Human Resource Centre Pte Ltd is seeking a Contract Staff for GHR, People Operations and Digital HR to support HR Operations, Compliance & Governance, and Compensation & Benefits Administration.

You will be the primary contact for HR Operations inquiries, administer Employment Pass renewals, maintain dashboards, and contribute to process improvement initiatives under a 1-year contract. Working hours are 9am–6pm, Monday to Friday, with a salary up to SGD 4,300 per month.

Qualifications

• Bachelor’s degree in HR, business, operations, or related field.
• Experience in HR operations, shared services, or process improvement preferred.
• Experience with HR systems (Workday) is preferred.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).

Responsibilities

• Serve as the primary contact for HR Operations inquiries.
• Administer Employment Pass renewals, including coordinating documentation and timelines.
• Maintain HR Operations dashboards, reports, trackers, and service metrics.
• Ensure timely resolution of employee and stakeholder queries per SLAs.
• Support process improvement, documentation, and SOP development.

Job description

Contract Staff - GHR, People Operations and Digital HR

Employment Type: Contract

Monthly Salary: Up to $4300

Job Duties:

HR Operations

• Serve as the primary contact for internal and external enquiries directed to the HR Operations team.
• Act as a subject matter expert on assigned HR Operations processes and services.
• Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.
• Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).
• Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.
• Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.
• Administer Electronic Signature Book assignments.
• Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.
• Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.
• Maintain HR Operations dashboards, reports, trackers, and service metrics.
• Support leave coverage arrangements and department reporting requirements.
• Support ad hoc HR Operations activities and projects as assigned.

Compliance & Governance

• Administer government-paid leave claims and submissions.
• Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests.
• Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements.
• Ensure compliance with HR policies, procedures, governance requirements, and audit standards.
• Support data quality reviews, documentation management, and operational risk mitigation activities.

Compensation & Benefits Administration

• Administer employee referral payout processes.
• Coordinate and manage Spot Award administration.
• Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support.
• Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing.

Operational Excellence & Process Improvement

• Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR.
• Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation.
• Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement.
• Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes.
• Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes.
• Assist in change management activities, including communication, documentation, training support, and stakeholder engagement.
• Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes.
• Support governance activities relating to process management, documentation standards, and operational controls.
• Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda.
• Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews.

Period: 1 year contract

Working Hours: Monday to Friday, 9am to 6pm

Salary: Up to $4300

Job Requirements:

• Minimum Degree in Human Resource Management, Business, Operations, or a related discipline.
• Experience in HR Operations, HR Shared Services, Process Improvement, Business Analysis, or Operational Excellence is preferred.
• Exposure to process mapping, workflow analysis, documentation, UAT, or project implementation activities will be advantageous.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience with Workday or other HR systems is preferred.
• Familiarity with process mapping, workflow documentation, reporting, and data analysis tools is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Strong attention to detail and commitment to quality and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive mindset with a continuous improvement orientation.
• Ability to identify opportunities to simplify, standardise, and improve processes.
• Strong organisational and planning skills.
• Ability to work independently while collaborating effectively within a team.
• Professional handling of confidential and sensitive employee information.
• Adaptable and comfortable working across both operational and project-based activities.

Success Human Resource Centre Pte Ltd(EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg