Hospitality Tech Implementation Lead (9-Month Contract)

UniFocus, LLC; Singapore; Hybrid; SGD 66,960 - 100,440; Full time

Benefits offered by this job

Hybrid work environment

9-month contract

Job summary

Unifocus is an integrated workforce management software platform serving hospitality and dynamic scheduling environments. We are seeking a Workforce Performance Consultant for a 9-month contractual engagement based in Singapore, with travel to client sites.

You will lead client-site implementations, ensure project success from planning to go-live, and deliver training across departments. A background in hotel operations and HRIS familiarity, plus strong English and Mandarin, are essential.

Qualifications

• 3+ years in Hotel Operations (Front Office/Guest Relations/Housekeeping) with a total of 5+ years in related roles.
• Experience with HRIS / workforce systems is preferred.
• Strong command of English; Mandarin proficiency is highly valued.

Responsibilities

• Lead software implementations on client sites and ensure success of each project from planning to post go-live.
• Deliver training to clients across departments and positions.
• Manage pre-site preparation and post-implementation feedback to ensure smooth adoption.
• Conduct regular account reviews to assess service needs and usage trends.
• Identify at-risk customers and escalate to the Account Management team when needed.

Skills

Hotel Operations

Client Management

Travel Readiness

English & Mandarin

Stakeholder Communication

Tools

HRIS / Workforce Systems

Job description

Unifocus is an integrated workforce management software platform serving hospitality and dynamic scheduling environments. We are seeking a Workforce Performance Consultant for a 9-month contractual engagement based in Singapore, with travel to client sites.

You will lead client-site implementations, ensure project success from planning to go-live, and deliver training across departments. A background in hotel operations and HRIS familiarity, plus strong English and Mandarin, are essential.