HR Operations and Service (APAC & EU) - 1 year renewable

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,132 - 50,220; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an HR Operations & Process Support professional to manage end-to-end HR administration for APAC and EU regions from our Bras Basah office. You will handle onboarding, offboarding, data maintenance, payroll and benefits, while coordinating across multiple time zones.

The role emphasizes cross-border compliance, policy updates, audits, and collaboration with regional teams to ensure consistent service delivery. 3–5 years of related experience preferred.

Responsibilities

• Provide comprehensive HR administrative support for employees across APAC and EU regions, including onboarding, offboarding, employee data maintenance, payroll and benefits.
• Handle Tier 1 and Tier 2 employee inquiries via email, communicator, and HR ticketing systems within defined SLA timelines across multiple time zones.
• Ensure accurate and timely processing of HR transactions in in-house HRIS systems with high data integrity for a diverse regional workforce.
• Maintain employee records and documentation in compliance with local employment regulations in supported countries.
• Monitor and ensure adherence to labor laws across APAC and EU jurisdictions; assist in HR audits and policy updates.
• Collaborate with stakeholders across APAC, EU and China HQ to ensure consistent service delivery and support cross-border initiatives.
• Document best practices and contribute to knowledge base; support training and onboarding of new HRSSC team members.
• Identify opportunities to streamline HR processes and stay updated on HR technology trends to address regional challenges.

Job description

Duration: 1 year contract (renewable)

Location: Bras Basah (walkable distance from Dhoby Ghaut/Bencoolen MRT)

Salary: Up to $4500

Working hours: Monday to Friday: 9.30am to 6.30pm

Key Responsibilities

HR Operations & Process Support (APAC & EU)

• Provide comprehensive HR administrative support for employees across APAC and EU regions, including onboarding, offboarding, employee data maintenance, payroll and benefits.
• Handle Tier 1 and Tier 2 employee inquiries via email, communicator, and HR ticketing systems within defined SLA timelines, ensuring culturally sensitive and timely responses across multiple time zones.
• Ensure accurate and timely processing of HR transactions in in-house HRIS systems, maintaining high data integrity for a diverse regional workforce.
• Maintain employee records and documentation in compliance with local employment regulations in supported countries.

Compliance & Documentation

• Monitor and ensure adherence to labor laws across APAC and EU jurisdictions.
• Support regular HR audits and quality control checks to maintain data integrity and process accuracy across complex regional operations.
• Assist in updating HR policies, SOPs, and employee handbooks to reflect regulatory changes and best practices in a multi-jurisdictional environment.
• Prepare statutory submissions and reports as required by Singapore government agencies (MOM, CPF Board, IRAS) and support regional compliance reporting.

Cross-Border Collaboration & Stakeholder Management

• Act as subject matter expert and collaborate closely with stakeholders based in China headquarters, providing seamless HR operational support and acting as a bridge between regional teams and HQ.
• Partner with regional HR teams across APAC and EU to ensure consistent service delivery.
• Participate in cross-functional projects such as HR system migrations, policy rollouts, and digital transformation initiatives involving multiple international stakeholders.
• Document best practices and contribute to knowledge base development to facilitate efficient information sharing across global teams.
• Support training and onboarding of new HRSSC team members, fostering a culture of continuous learning and regional alignment.

Continuous Improvement in a Complex Environment

• Proactively identify opportunities to streamline HR processes, reduce manual efforts, and enhance service quality in a fast-paced, matrixed organization.
• Demonstrate resilience and adaptability when navigating ambiguous situations and conflicting priorities across different cultural and regulatory contexts.
• Participate in process optimization projects to improve operational efficiency and standardize practices across regions.
• Stay updated on HR technology trends and industry best practices to recommend innovative solutions that address the unique challenges of supporting APAC and EU markets.

Requirements

• 3 to 5 years of related experiences preferred