VP, Customer Lifecycle Management | Insurance (8-month Contract)

GRAVITAS RECRUITMENT GROUP (SG) PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading recruitment consultancy is seeking a VP, Customer Lifecycle Management for an 8-month contract in Singapore. This high-visibility role requires data and technology expertise to drive revenue growth in a life insurance context. The ideal candidate will have 8+ years in business management within insurance, strong skills in data analytics, CRM, and customer segmentation. Responsibilities include shaping the customer strategy and leading cross-functional teams to improve customer engagement and retention.

Qualifications

• 8+ years in business management within the insurance industry.
• Strong hands-on expertise in data analytics, customer segmentation, CRM platforms and marketing automation.

Responsibilities

• Architect and own the end-to-end customer lifecycle strategy.
• Lead agile, cross-functional teams to deliver high-impact lifecycle campaigns.
• Drive measurable business outcomes through lifecycle KPIs and data analytics.

Skills

CRM

Customer Lifecycle Management

Forecasting

Leadership

Segmentation

Agile

Marketing

Strategy

Project Management

Life Insurance

Revenue Growth

Customer Management

Data Analytics

Insurance

Performance Management

Education

Bachelor's degree in a relevant business discipline

Job description

Roles & Responsibilities

This is a high-visibility leadership role where data, technology and insurance expertise come together to directly drive revenue growth. You’ll shape how customers are acquired, engaged and retained at scale in a leading life insurer as VP, Customer Lifecycle Management (CLCM) on an 8-month contract.

Key Responsibilities

• Architect and own the end-to-end customer lifecycle strategy - acquisition, engagement, retention and cross-sell - using advanced analytics and marketing automation
• Lead agile, cross-functional teams to deliver high-impact lifecycle campaigns across digital, CRM, data and distribution channels
• Drive measurable business outcomes through lifecycle KPIs, forecasting, attribution and portfolio profitability optimisation

Key Requirements

• Bachelor's degree in a relevant business discipline
• 8+ years in business management (e.g. distribution management, performance management, customer management functions) in insurance industry
• Strong hands‑on expertise in data analytics, customer segmentation, CRM platforms and marketing automation ecosystems

If you fit the requirements and it is the right role for you, apply now or send me your CV at [e-mail].

Only one slot remaining - Once the right person is shortlisted, the position will be closed.

Key Skills

• CRM
• Customer Lifecycle Management
• Forecasting
• Leadership
• Segmentation
• Agile
• Marketing
• Strategy
• Project Management
• Life Insurance
• Revenue Growth
• Customer Management
• Data Analytics
• Insurance
• Performance Management