Visitor Experience Associate

DEFENCE COLLECTIVE SINGAPORE LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A local organization in Singapore is seeking a part-time Guest Service Associate. The role involves daily operations and acting as a Visitor Experience Ambassador, providing excellent guest experiences. Candidates should have strong customer service skills, be able to multi-task, and enjoy interacting with visitors. Required qualifications include GCE O Level or ITE, fluency in English, and familiarity with POS systems. Benefits include transport reimbursement and the option to convert to full-time employment.

Benefits

Uniform provided

Transport reimbursement

Able to convert to Full time staff

Free SDC Adventurer Membership after 1 month deployment

20% for dining at BottleTree

Qualifications

• Enjoy interacting with people of all ages and levels.
• Able to handle various scopes of work and make on-the-spot decisions.
• Preferably with 1 year of relevant working experience in hospitality or tourism.

Responsibilities

• Perform front-end operational roles including ticketing and guest services.
• Act as a Visitor Experience Ambassador providing excellent guest experiences.
• Conduct guided tours sharing the Singapore Story.

Skills

Customer service orientation

Multi-tasking skills

Fluent English

Intermediate computer skills

Ability to handle difficult customers

Education

GCE O Level or ITE qualifications

Tools

POS system

Microsoft Office

Job description

Job Description

Part-time position

Daily Operations of Front-end Operations and Stations

Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can;

Guest Service Associate

• Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc;
• Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc
• In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline

Singapore Story Guide

• Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours.
• Bring alive the Singapore Story through role-playing, storytelling, facilitation of games and the application of other guiding techniques during guided tours.

Requirements

• Able to handle various scopes of work, as well as handle difficult customers.
• Enjoy interacting with people of all ages and levels.
• Customer service oriented.
• Able to multi-task, prioritize, and manage time effectively.
• Able to make on the spot decision when safety is being compromised.
• Able to speak fluent English. Fluency in a second language will be advantageous.
• Possess intermediate computer skills, familiar with Microsoft Office.
• Able to handle POS system or cashier machines.
• Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.

Benefits

• Uniform provided.
• Transport reimbursement.
• Able to convert to Full time staff.
• Free SDC Adventurer Membership after 1 month deployment.
• 20% for dining at BottleTree.