VIP Luxury F&B Guest Experience Lead

Marina Bay Sands; Singapore; On-site; SGD 100,000 - 167,000; Full time

Job summary

Marina Bay Sands is seeking a seasoned Guest Experience & VIP Relationship Lead to elevate the guest journey for VIP and premium guests. You will coach captains, hosts and attendants, ensuring personalized service and flawless guest experiences across luxury outlets.

With a focus on service leadership, you will uphold Forbes standards, address guest feedback promptly, and collaborate with the team to maintain a world-class guest environment in a fast-paced premium setting.

Qualifications

• Minimum 3 years of leadership experience in luxury hospitality, fine dining, executive lounges, private clubs or 5-star hotel environments.
• Proven experience leading guest-facing teams with VIP engagement and service recovery skills.
• Excellent communication, interpersonal and coaching abilities.

Responsibilities

• Lead and elevate guest experience through personalized, memorable service.
• Build strong relationships with repeat, VIP and premium guests.
• Partner with hosts and other stakeholders to ensure seamless guest journeys.
• Drive Forbes standards, service excellence and luxury hospitality behaviors.
• Oversee day-to-day outlet operations and manpower deployment; ensure compliance with safety and ISO22000.

Skills

Leadership

VIP Engagement

Service Recovery

Communication

Coaching

Team Development

Education

Restaurant Management Diploma

Job description

Marina Bay Sands is seeking a seasoned Guest Experience & VIP Relationship Lead to elevate the guest journey for VIP and premium guests. You will coach captains, hosts and attendants, ensuring personalized service and flawless guest experiences across luxury outlets.

With a focus on service leadership, you will uphold Forbes standards, address guest feedback promptly, and collaborate with the team to maintain a world-class guest environment in a fast-paced premium setting.