Front Office Leader: Guest Experience & VIP Service

Marina Bay Sands; Singapore; Hybrid; SGD 85,000 - 110,000; Full time

Job summary

Marina Bay Sands is seeking an experienced Front Office Manager to lead the Front Desk team and oversee all Front Office operations at our Singapore property. You will collaborate with Front Desk Managers to fulfill guest requests, supervise staff, and ensure service excellence while maintaining compliance with safety and company standards.

The role requires strong leadership, guest relations expertise, and the ability to manage multiple responsibilities in a large-scale international hotel

Qualifications

• Degree in Hotel Management or related field preferred.
• Minimum 2 years Front Office Manager experience in a large-scale hotel.
• Strong leadership and ability to arbitrate in an international, multicultural environment.
• Excellent guest relations and problem-solving skills.
• Good planning and execution with attention to detail.
• Proficient in Property Management System and MS Office.

Responsibilities

• Lead the Front Desk tower operations and supervise all Front Office areas.
• Collaborate with Front Desk Managers to ensure guest requests are fulfilled and tasks completed.
• Resolve guest complaints promptly to maximize satisfaction and coordinate with Service Management for follow-up.
• Assist Front Desk with check-in, check-out and cashiering procedures as needed.
• Greet VIP guests and manage MICE group arrivals, stays and departures.
• Maintain occupancy and house count in collaboration with Guest Relations.
• Ensure Front Office staff present professional appearance and adhere to company standards.
• Contribute to service enhancement initiatives and monitor Net Promoter Score (NPS).
• Coordinate with other departments to ensure seamless guest services across the hotel.
• Deputize for the Hotel Manager when required.

Skills

Leadership

Guest relations

Team management

Staff training

Education

Degree in Hotel Management

Tools

Property Management System

Microsoft Office

Job description

Marina Bay Sands is seeking an experienced Front Office Manager to lead the Front Desk team and oversee all Front Office operations at our Singapore property. You will collaborate with Front Desk Managers to fulfill guest requests, supervise staff, and ensure service excellence while maintaining compliance with safety and company standards.

The role requires strong leadership, guest relations expertise, and the ability to manage multiple responsibilities in a large-scale international hotel