Senior Front Office Operations Leader

Marina Bay Sands; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Marina Bay Sands is seeking a seasoned Front Office Manager to lead the lobby and front desk teams, ensuring seamless guest experiences across all touchpoints. You will partner with Hotel Operations, VIP services and training to uphold Forbes Travel Guide standards and drive guest satisfaction.

The role emphasizes strong leadership, budget awareness, staff development, and cross-department collaboration in a large upscale hotel environment, with a focus on NPS and service excellence.

Qualifications

• Experience leading a Front Office department in a large upscale hotel.
• Strong guest relations and problem-solving abilities.
• Excellent command of spoken and written English.
• Ability to recruit, motivate and direct a team.
• Proven budgeting and performance management skills.

Responsibilities

• Oversee lobby and Front Desk operations to ensure effective management.
• Coordinate with Front Office sub‑units: Room Controller, VIP Services, Front Office Account, Night Audit and Training.
• Respond to guest comments and requests promptly; coordinate with Service Management.
• Promote high service standards and ensure compliance with Forbes Travel Guide.
• Lead and develop Front Office and Group Operations teams; conduct appraisals.
• Prepare monthly performance reviews and participate in annual budgeting.
• Drive upsell opportunities, manage labor and operating expenses.
• Ensure data accuracy using the Property Management System and conduct regular audits.
• Participate in inter-departmental meetings and company initiatives.

Skills

Leadership

Guest relations

Problem-solving

English proficiency

Time management

Organisational skills

Motivational skills

Education

Degree in Hotel Management or related field

Tools

Property Management System

Microsoft Office

Job description

Marina Bay Sands is seeking a seasoned Front Office Manager to lead the lobby and front desk teams, ensuring seamless guest experiences across all touchpoints. You will partner with Hotel Operations, VIP services and training to uphold Forbes Travel Guide standards and drive guest satisfaction.

The role emphasizes strong leadership, budget awareness, staff development, and cross-department collaboration in a large upscale hotel environment, with a focus on NPS and service excellence.