F&B Assistant Manager - Private Club Lounge

Marina Bay Sands; Singapore; Vor Ort; SGD 100.000 - 167.000; Vollzeit

Zusammenfassung

Marina Bay Sands is seeking a seasoned Guest Experience & VIP Relationship Lead to elevate the guest journey for VIP and premium guests. You will coach captains, hosts and attendants, ensuring personalized service and flawless guest experiences across luxury outlets.

With a focus on service leadership, you will uphold Forbes standards, address guest feedback promptly, and collaborate with the team to maintain a world-class guest environment in a fast-paced premium setting.

Qualifikationen

• Minimum 3 years of leadership experience in luxury hospitality, fine dining, executive lounges, private clubs or 5-star hotel environments.
• Proven experience leading guest-facing teams with VIP engagement and service recovery skills.
• Excellent communication, interpersonal and coaching abilities.

Aufgaben

• Lead and elevate guest experience through personalized, memorable service.
• Build strong relationships with repeat, VIP and premium guests.
• Partner with hosts and other stakeholders to ensure seamless guest journeys.
• Drive Forbes standards, service excellence and luxury hospitality behaviors.
• Oversee day-to-day outlet operations and manpower deployment; ensure compliance with safety and ISO22000.

Kenntnisse

Leadership

VIP Engagement

Service Recovery

Communication

Coaching

Team Development

Ausbildung

Restaurant Management Diploma

Jobbeschreibung

WE TAKE YOU ABOVE BEYONDTake your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.Job ResponsibilitiesGuest Experience & VIP Relationship ManagementLead and elevate the guest experience through personalized and memorable service.Build strong relationships with repeat, VIP and premium guests.Partner with Casino Hosts, Butler Team and other stakeholders to ensure seamless guest journeys.Anticipate guest preferences and proactively address needs.Handle guest feedback, complaints and service recovery with professionalism and urgency.Ensure guest profiles and preferences are consistently updated and utilized.Service Leadership & Team DevelopmentLead, coach and develop Captains, Hosts and Service Attendants.Drive Forbes standards, service excellence and luxury hospitality behaviors.Conduct daily briefings and ongoing service coaching.Support scheduling of Team Members.Foster a collaborative and high-performing team culture.Operational Excellence & ComplianceOversee day-to-day outlet operations and manpower deployment.Ensure compliance with food safety, hygiene (ISO22000) and operational standards.Monitor cash handling, inventory controls and outlet readiness.Partner with Facilities and Engineering to maintain a world-class guest environment.Job RequirementsEducation & CertificationCertificate or Diploma in Restaurant Management is preferredExperienceMinimum 3 years of leadership experience in luxury hospitality, fine dining, executive lounges, private clubs or 5-star hotel environments.Other PrerequisiteProven experience leading guest-facing teamsStrong VIP guest engagement and service recovery skillsExcellent communication, interpersonal and coaching abilitiesPrior Forbes-rated luxury hospitality, executive lounge or private club experience preferred.Ability to perform in a fast-paced, under pressure and luxury hospitality environmentPositive attitude and willing to learn and growth in hospitality industry within premium luxury service environment.Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.