Luxury F&B Lead - Service Excellence & Team Coaching

Marina Bay Sands; Singapore; On-site; SGD 47,000 - 87,000; Full time

Job summary

Marina Bay Sands is seeking a luxurious dining services leader to manage a mid-sized team in a high-end hotel restaurant. You will steer service standards, oversee mise-en-place, and ensure guest satisfaction through proactive engagement and tailored guest experiences.

The role demands 3–6 years in luxury dining, strong leadership, and deep knowledge of Cantonese cuisine, tea, and Chinese wines. Fluency in professional communication and discipline is essential.

Qualifications

• Certificate or Diploma in Restaurant Management or extensive F&B experience.
• 3–6 years of luxury dining or hotel restaurant experience.
• Strong service presence and ability to lead a medium-sized team.
• Understanding of Cantonese cuisine, tea, and Chinese wine is an advantage.
• Fluent professionalism, strong communication skills, and consistent discipline.

Responsibilities

• Lead a team of Assistant Managers, Captains, and Service Attendants in one core section.
• Ensure mise-en-place, table settings, station readiness, and sequence-of-service execution.
• Be the primary contact point for guests within the section and manage VIP preferences.
• Provide real-time coaching during service and lead performance improvement.
• Support scheduling and manpower planning for the section.
• Conduct daily hygiene and safety checks and uphold SOPs.
• Assist with promotions, menu changes, and seasonal program updates.

Skills

People leadership

Customer service

Communication skills

Tea & wine knowledge

Cantonese cuisine knowledge

Education

Certificate or Diploma in Restaurant Management

Job description

Marina Bay Sands is seeking a luxurious dining services leader to manage a mid-sized team in a high-end hotel restaurant. You will steer service standards, oversee mise-en-place, and ensure guest satisfaction through proactive engagement and tailored guest experiences.

The role demands 3–6 years in luxury dining, strong leadership, and deep knowledge of Cantonese cuisine, tea, and Chinese wines. Fluency in professional communication and discipline is essential.