Elite Luxury Butler: Guest Experience Lead

MARINA BAY SANDS PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Marina Bay Sands Pte. Ltd. is seeking a professional Butler to deliver exceptional luxury service. You will manage guest interactions, anticipate needs, and coordinate seamless arrivals, in-room dining, and departures across suites.

The role requires fluency in English and Mandarin, strong communication skills, and the ability to adapt to high-end, fast-paced environments. A Diploma or degree in Hospitality is preferred.

Qualifications

• Proven ability to deliver five-star guest service.
• Fluency in English and Mandarin is essential for guest communication.

Responsibilities

• Execute Butler core tasks with accountability for each guest stay.
• Study guest profiles and pre-arrival details to tailor experiences.
• Respond to guest queries via in-person, phone, email, or messaging.
• Assist with dining, transportation, and activity reservations.
• Prepare suites with welcome amenities and guided orientation.
• Maintain room and service cleanliness and manage turndown services.
• Ensure safety policies are followed and report incidents promptly.
• Engage guests and collaborate with other departments to enhance journeys.

Skills

English

Mandarin

Customer service

Education

Diploma or Degree in Hospitality/Tourism

Tools

PMS

POS

MS Office

Job description

Marina Bay Sands Pte. Ltd. is seeking a professional Butler to deliver exceptional luxury service. You will manage guest interactions, anticipate needs, and coordinate seamless arrivals, in-room dining, and departures across suites.

The role requires fluency in English and Mandarin, strong communication skills, and the ability to adapt to high-end, fast-paced environments. A Diploma or degree in Hospitality is preferred.