VIP Guest Experience Leader — Luxury F&B

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Marina Bay Sands seeks a Service Leader to elevate guest experiences for VIP and premium guests across luxury venues in Singapore. You will partner with Casino Hosts, Butler Team and other stakeholders to ensure seamless guest journeys and proactive service recovery.

You will coach Captains, Hosts and Service Attendants, drive Forbes standards and uphold ISO22000 hygiene and safety requirements in a fast-paced, premium hospitality environment.

Qualifications

• Leadership experience in luxury hospitality.
• Experience leading guest-facing teams in luxury venues.
• Forbes-rated luxury hospitality, executive lounge or private club experience preferred.
• Excellent communication and coaching abilities.
• Ability to perform under pressure in a premium service environment.

Responsibilities

• Lead guest experience for VIP and premium guests, coordinating with Hosts and other stakeholders.
• Develop Captains, Hosts and Attendants; drive Forbes standards and luxury service.
• Oversee day-to-day outlet operations, inventory, cash handling and hygiene compliance.
• Ensure ISO22000 compliance and maintain a world-class guest environment.

Skills

Leadership

VIP guest engagement

Service recovery

Communication

Interpersonal skills

Coaching

Education

Certificate/Diploma in Restaurant Management

Job description

Marina Bay Sands seeks a Service Leader to elevate guest experiences for VIP and premium guests across luxury venues in Singapore. You will partner with Casino Hosts, Butler Team and other stakeholders to ensure seamless guest journeys and proactive service recovery.

You will coach Captains, Hosts and Service Attendants, drive Forbes standards and uphold ISO22000 hygiene and safety requirements in a fast-paced, premium hospitality environment.