F&B Assistant Manager - Private Club Lounge

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Marina Bay Sands seeks a Service Leader to elevate guest experiences for VIP and premium guests across luxury venues in Singapore. You will partner with Casino Hosts, Butler Team and other stakeholders to ensure seamless guest journeys and proactive service recovery.

You will coach Captains, Hosts and Service Attendants, drive Forbes standards and uphold ISO22000 hygiene and safety requirements in a fast-paced, premium hospitality environment.

Qualifications

• Leadership experience in luxury hospitality.
• Experience leading guest-facing teams in luxury venues.
• Forbes-rated luxury hospitality, executive lounge or private club experience preferred.
• Excellent communication and coaching abilities.
• Ability to perform under pressure in a premium service environment.

Responsibilities

• Lead guest experience for VIP and premium guests, coordinating with Hosts and other stakeholders.
• Develop Captains, Hosts and Attendants; drive Forbes standards and luxury service.
• Oversee day-to-day outlet operations, inventory, cash handling and hygiene compliance.
• Ensure ISO22000 compliance and maintain a world-class guest environment.

Skills

Leadership

VIP guest engagement

Service recovery

Communication

Interpersonal skills

Coaching

Education

Certificate/Diploma in Restaurant Management

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Guest Experience & VIP Relationship Management

Lead and elevate the guest experience through personalized and memorable service. Build strong relationships with repeat, VIP and premium guests. Partner with Casino Hosts, Butler Team and other stakeholders to ensure seamless guest journeys. Anticipate guest preferences and proactively address needs. Handle guest feedback, complaints and service recovery with professionalism and urgency. Ensure guest profiles and preferences are consistently updated and utilized.

Service Leadership & Team Development

Lead, coach and develop Captains, Hosts and Service Attendants. Drive Forbes standards, service excellence and luxury hospitality behaviors. Conduct daily briefings and ongoing service coaching. Support scheduling of Team Members. Foster a collaborative and high-performing team culture.

Operational Excellence & Compliance

Oversee day-to-day outlet operations and manpower deployment. Ensure compliance with food safety, hygiene (ISO22000) and operational standards. Monitor cash handling, inventory controls and outlet readiness. Partner with Facilities and Engineering to maintain a world-class guest environment.

Job Requirements

Education & Certification

Certificate or Diploma in Restaurant Management is preferred

Experience

Minimum 3 years of leadership experience in luxury hospitality, fine dining, executive lounges, private clubs or 5-star hotel environments.

Other Prerequisite

Proven experience leading guest-facing teams. Strong VIP guest engagement and service recovery skills. Excellent communication, interpersonal and coaching abilities. Prior Forbes-rated luxury hospitality, executive lounge or private club experience preferred. Ability to perform in a fast-paced, under pressure and luxury hospitality environment. Positive attitude and willing to learn and growth in hospitality industry within premium luxury service environment.

Diversity, Equity and Inclusion

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Company Overview

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.