VIP IT Support Engineer — White-Glove Onsite/Remote

GILEAD SCIENCES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global biotechnology company in Singapore is seeking an experienced IT Support Specialist to provide high-level technical support to executives and ensure seamless IT project management. The ideal candidate will have over 5 years of experience in white-glove IT support, preferably within a multinational context. Key responsibilities include troubleshooting, project assistance, and direct communication with executive clients, showcasing a strong commitment to customer service. This role offers opportunities for growth and development within a dynamic work environment.

Benefits

Comprehensive health benefits

Professional development opportunities

Qualifications

• 5+ years of experience supporting executives with IT services.
• Experience in multinational organizations preferred.
• Knowledge of various IT applications and support tools.

Responsibilities

• Provide IT support for executives and their teams.
• Manage IT projects for onboarding and ongoing support.
• Troubleshoot issues and escalate as necessary.

Skills

White-glove IT support

Customer service

Networking troubleshooting

Audio/Visual setup

Education

Bachelor's Diploma in Computer Science or IT Certification

Tools

Service Now

Microsoft Intune

Zoom

Job description

A global biotechnology company in Singapore is seeking an experienced IT Support Specialist to provide high-level technical support to executives and ensure seamless IT project management. The ideal candidate will have over 5 years of experience in white-glove IT support, preferably within a multinational context. Key responsibilities include troubleshooting, project assistance, and direct communication with executive clients, showcasing a strong commitment to customer service. This role offers opportunities for growth and development within a dynamic work environment.