(UP $3.5K) Order Management Executive

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an Order Management Executive responsible for processing customer requests and ensuring accurate order entry. This position involves liaising with various internal teams to ensure seamless service provisioning and creating/updating customer and billing accounts. Strong attention to detail and coordination skills are essential in this fast-paced role.

Responsibilities

• Review and verify customer requests for completeness and accuracy.
• Decompose requests to determine appropriate order types.
• Create and manage orders in the ECOM system.
• Establish Project Tie, Bill Dependency Tie, and Circuit Tie.
• Send acknowledgment emails to customers/requestors.
• Amend orders and Customer Required Date (CRD) as needed.
• Create new customer and billing accounts when required.
• Update customer account details and billing account details.
• Liaise with Sales/SDE, Credit Management, and Number Management teams.

Skills

Strong coordination and communication skills

Understanding of product schemes and value-added combinations

Attention to detail

Ability to work in a fast-paced environment

Tools

CRM

ECOM

ESOM

NGNIS

EWS

Job description

Job Details

• Contract Period: 12 Months
• Location: Serangoon

Job Summary

The Order Management Executive is responsible for processing customer requests and ensuring accurate and timely order entry in the system. This role involves verifying request details, creating and amending orders, managing customer and billing accounts, and coordinating with internal teams to deliver seamless service provisioning.

Key Responsibilities

• Review and verify customer requests for completeness and accuracy.
• Decompose requests to determine appropriate order types.
• Create and manage orders in the ECOM system.
• Establish Project Tie, Bill Dependency Tie, and Circuit Tie.
• Send acknowledgment emails to customers/requestors.
• Amend orders and Customer Required Date (CRD) as needed.
• Create new customer and billing accounts when required.
• Update customer account details (name, address, UEN) and billing account details.
• Liaise with Sales/SDE, Credit Management, and Number Management teams for order fulfillment.

Required Skills & Knowledge

System Knowledge

• CRM
• ECOM
• ESOM
• NGNIS
• EWS

Skill Set

• Understanding of product schemes, plans, and value-added combinations.
• Strong coordination and communication skills to work with cross-functional teams.
• Ability to work in a fast-paced environment with attention to detail.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

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