Tuition Sales Coordinator

AD-VENTURE ACADEMIC PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local education centre in Singapore is seeking a Sales Coordinator to assist in student enrolments and front-desk operations. The role involves following up with leads, handling customer inquiries, maintaining student records, and supporting marketing efforts. Ideal candidates should have a minimum O-Level or Diploma, possess strong communication skills, and enjoy interacting with parents and students. This position may require evening and weekend work during classes.

Qualifications

• Minimum O-Level or Diploma is required.
• Sales or customer service experience is preferred.
• Willingness to work evenings and weekends if needed.

Responsibilities

• Support the Centre Manager in student enrolments and customer service.
• Handle inquiries and maintain accurate student records.
• Assist in sales, marketing campaigns, and administrative duties.

Skills

Sales

Customer Service

Communication Skills

Attention to Detail

Marketing

Microsoft Excel

Scheduling

Education

Minimum O-Level / Diploma

Tools

Microsoft Office

Google Sheets

Job description

Roles & Responsibilities

The Sales Coordinator supports the Centre Manager in driving student enrolments, delivering excellent customer service, and ensuring smooth day-to-day front-desk operations. This role requires strong communication skills, a service mindset, and attention to detail.

Key Responsibilities

🔹 Sales & Enrolment Support

• Follow up with leads via WhatsApp, calls, and walk-ins
• Conduct basic consultations to recommend suitable programs
• Explain tuition centre offerings and promotions to prospective parents / students
• Assist in trial class scheduling and conversion follow-up
• Track and update enrolment database and lead pipeline
• Support monthly enrolment targets set by the Centre Manager

🔹 Customer Service

• Handle front-desk inquiries and walk-in customers
• Attend to parents’ queries on schedules, payments, and student progress
• Ensure prompt and professional communication (WhatsApp, phone, email)
• Collect and record feedback from parents and escalate concerns when necessary

🔹 Administrative Duties

• Maintain accurate student records (attendance, payment, enrolment forms)
• Assist in class scheduling and coordination with tutors
• Generate invoices, receipts, and follow-up on outstanding payments
• Prepare reports for management on sales, attendance, and retention

🔹 Marketing Support

• Help execute marketing campaigns (flyers, online posts, referral programs)
• Prepare basic content for WhatsApp blasts or social media (optional)
• Coordinate with marketing team for event logistics (e.g., open houses, roadshows)

🔹 Operational Duties

• Ensure centre cleanliness, proper signage, and availability of teaching materials
• Open and close centre when required
• Support ad-hoc tasks assigned by Centre Manager

Requirements

• Minimum O-Level / Diploma
• Sales or customer service experience preferred
• Able to work evenings and weekends (when classes are ongoing)
• Cheerful, proactive, and enjoys speaking with parents and students
• Basic Microsoft Excel / Google Sheets knowledge

Tell employers what skills you have

• Sales
• Microsoft Office
• Microsoft Excel
• Teaching
• Tuition
• Marketing
• Attention to Detail
• Communication Skills
• Customer Service
• Disposition
• Scheduling
• Shipping
• Customer Service Experience