Retail Digital Learning Assistant Manager

L'oreal Usa; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading beauty firm is seeking a proactive Retail Digital Learning Manager to oversee digital learning initiatives in Singapore. This full-time mid-level role involves managing e-learning platforms and content, enhancing customer experience, and ensuring training is effectively delivered to various stakeholders. The ideal candidate should have a Bachelor's degree in a related field, at least 8 years of relevant experience, and strong interpersonal, project management, and language skills. A background in the beauty service industry is preferred.

Qualifications

• Minimum 8 years of experience in an Education/L&D role in the beauty/service/travel retail industry.
• Proven ability to work in a multi-national, fast-paced environment with multiple stakeholders.
• Excellent negotiation and influencing skills are a strong advantage.

Responsibilities

• Manage E-learning platform user accounts and content.
• Drive customer experience adoption through project management.
• Create retail education newsletter for internal communications.

Skills

Interpersonal skills

Communication skills

Project management

Data analytics

Language skills (English and Mandarin)

Education

Bachelor’s degree in Learning & Development or related

Tools

Office 360

Articulate 360

InDesign/Canva

Job description

The Retail Digital Learning (Assistant) Manager is someone who is proactive, possess strong interpersonal and communication skills, well organized, able to multitask and agile. As an EdTech & Digital Innovation enthusiast, he/she is responsible to champion Digital Learning for L’Oreal Travel Retail APAC in building and administration of the e-learning online platform. He/she will also drive the project execution of CXE to cultivate service excellence in TR’s offline retail environment. This is a full-time, mid-level role based in Singapore.

Key Job Accountabilities

• E-Learning Platform Management & Adoption
  • Platform User Management to ensure user account automation, creation and deletion for different levels of users.
  • Ensuring user access to relevant content provisioning.
  • Collaborate with IT and App service providers to ensure system is optimized, troubleshoot and monitor system fix and enhancement.
  • Collaborate with stakeholders to provide necessary training and consultation to assist the integration of digital innovation for blended learning approach.
  • Drive e-learning user adoption through activation and rewards campaign.
• E-Learning Content Development & Upload
  • Adapt training modules into bite-size e-modules on Rise360 or other authoring tool.
  • Work with translation agency and regional team to ensure translated materials are accurate and retain their intended meaning.
  • Upload E-learning content for corporate and brand team
• Elevate Customer Experience
  • Work with Service Provider on project management for CXE operation and implementation on selected markets
  • Onboard, educate and drive CX adoption among stakeholders and field team.
• Administration
  • Plan and manage project schedules, budget and records.
  • Create Retail Education newsletter for internal communications.
  • Support Corporate Education team on transversal projects, eventing or seminars (ad hoc).

Requirements

• Bachelor’s degree or above preferable in Learning & Development, Communications, Business, Marketing or related discipline, professional certification on Adult Learning.
• Minimum 8 years of experience working in an Education/L&D role in the beauty/service/travel retail industry.
• Experience in working in a multi-national, fast-paced, evolving environment with multiple stakeholders.
• Proactive, resilient, self-motivated, well-organized, detail-oriented, and able to work independently while being a team player with good interpersonal skills.
• Able to multi-task, manage time and stakeholders, prioritize task is a must.
• Excellent communication, negotiation, and influencing skills is a strong plus.
• Project management and data analytics skills would be a plus.
• Sound computer skills on Office 360. Experience on Articulate 360, InDesign/Canva would be ideal.
• Strong language skills in English and Mandarin preferred.