Training Coordinator Training Delivery

International Air Transport Association (IATA); Singapore; Hybrid; SGD 45,000 - 70,000; Full time

Job summary

A global aviation organization in Singapore is seeking a Training Coordinator to manage and support training programs. Responsibilities include coordinating Instructor-Led classes, managing customer relationships, organizing instructor travel, and ensuring materials are prepared for training sessions. The ideal candidate should have a university degree in Business Administration, excellent organizational skills, and be highly proficient in Microsoft Office. We offer a dynamic and inclusive work environment.

Benefits

Flexible work options

Continuous learning opportunities

Diversity and inclusion initiatives

Qualifications

• Proven organizational skills with the ability to handle multiple projects.
• Excellent interpersonal and communication skills with a positive attitude.
• Ability to work in an international and multicultural environment.
• Work effectively under pressure and meet deadlines.
• Creative and open-minded thinking, enjoys teamwork.
• Excellent verbal and written English skills.

Responsibilities

• Support coordination of Instructor-Led and Digital training programs.
• Manage customer relationships and ensure high service levels.
• Organize travel and accommodation for instructors.
• Prepare course materials and ensure proper setup at venues.
• Liaise with Finance for exam registrations and confirmations.

Skills

Organizational skills

Communication skills

Customer service orientation

Multicultural work effectiveness

Computer literacy

Education

University degree in Business Administration or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Employment Type: Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

At IATA, we proudly represent and support over 300 airlines worldwide. Our passion and expertise in the aviation industry drive us to make air travel safer, smarter, more sustainable, and inclusive. We value diversity and inclusion, respecting and appreciating the unique backgrounds, perspectives, and skills of our employees.

We train more than 100,000 professionals and students each year globally. Our 350+courses and 40+diplomas are developed around IATA's areas of expertise and commitment to promoting industry standards worldwide. Our training helps businesses operate safely, efficiently and sustainably, building career opportunities for the people they employ.

In this role, you will collaborate with a dynamic and agile Training Operations team dedicated to providing premium services and learning solutions to over 100,000 students and training partners globally each year.

What your day would be like

Reporting to the Manager/Senior Manager of Training Delivery at IATA Training, you will support and handle the daily operations of Distance, Digital, and Instructor-Led training programs.

As Training Coordinator, you will:

• Support the Assistant Managers on the coordination, from beginning to end, of Instructor-Led classes (virtual and/or face-to-face) and Digital and Distance Learning in the relevant area (EMEA/Arica/Asia), whether in IATA Training Centers (ITCs), Regional Training Partners (RTPs) or In-Company. The coordination includes, amongst other tasks:

• Managing the customer relationship: answer any question and provide proactive guidance to ensure a high level of customer service (including visa invitation letters and certificate/diploma issuance) and return business.
• Organizing the designated instructor’s travel and accommodation (choosing and booking hotel and flights and managing visa applications)
• Getting the course material together with relevant publications, shipped or sent to the training location (including custom clearance).
• Liaising with the course venue to ensure proper set-up.
• Organize Meet & Greet sessions for participants (every month during pick season).
• Liaise with Finance to ensure that exam registrations and enrollment orders are confirmed.

• Ensure that all registrations are entered properly by pre-set deadlines so that the numbers are accurate before ordering copies to be printed.
• Assist the team in terms of target volume to be entered (over 40,000 registrations per annum).
• Scan exam results into the database and ensure issuing of results to individual students.
• Assist in the processing of exam results for all students worldwide for both IATA/UFTAA and IATA/FIATA courses.
• Assist in administrative tasks such as filing, reports, etc.
• Check received application forms for completeness and accuracy of information;
• Assist Exams Team as required.

• Support hotel negotiations and contracts for the region.
• Support room allocation and coffee charges for courses with Administration/Suppliers.
• Process companies’ profiles approval in LMS on a weekly basis supporting other training centers.
• Collect fees on outstanding debt for all assigned courses and follow up with Finance on payment application.
• Follow through to finalization on a minimum of 5 own commercial leads.

We would love to hear from you if

• You have a university degree in Business Administration or equivalent.
• Proven organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail; Excellent interpersonal and communication skills; persistent and positive can‑do approach.
• Demonstrated ability to work effectively in an international and multicultural environment.
• Ability to work efficiently and effectively under pressure and meet deadlines.
• Ability to think openly, imaginatively and creatively; must enjoy working in a fast‑paced team environment.
• Excellent English skills (verbal & written).
• Highly computer literate: fully familiar with Word, Excel, PowerPoint.
• Strong sales and customer service orientation.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!