Training Administrator (Executive, Learning Support - Service Quality)

Association of Process Industry; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A non-profit workforce training organization in Singapore is seeking an individual for course administration functions. Key responsibilities include responding to technical training inquiries, managing online registrations, and coordinating marketing materials. Candidates should have a Diploma in Training and Adult Education, excellent communication skills, and a willingness to work flexible hours. Join in enhancing skills and safety in the Process Industry while enjoying generous perks.

Benefits

Generous perks provided

On-the-job training

Qualifications

• Minimum Diploma preferably in Training and Adult Education sector.
• No experience required as on-the-job training will be provided.
• Strong adaptability skill, able to work independently as well as in a team.

Responsibilities

• Respond and follow up on technical training enquiries.
• Manage front-end course administration functions.
• Source and negotiate with outsourcing partners.

Skills

Time management

Strong adaptability

Communication skills

Customer service aptitude

Microsoft Office proficiency

Education

Minimum Diploma in Training and Adult Education

Job description

ASPRI-IPI, the training arm of ASPRI, is a non-profit organisation dedicated to advancing the Process Industry in Singapore. We collaborate with industry leaders, government agencies, and subject matter experts to develop and deliver high-quality training programmes.

Join us on our mission to enhance the skills and safety of the Process Industry workforce, contributing to a safer and more productive industry for Singapore.

Position Overview

The core responsibility is to ensure timely fulfillment of front-end technical training course administration functions, including managing technical enquiries and online registration gateway.

Job Responsibilities include but not limited to

Course Administration

• Promptly respond and follow-up on technical training enquiries;
• Effectively manage front-end course administration functions in a timely manner;
• Effectively manage online registration gateway;
• Manage and monitor ad-hoc and urgent training request;
• Timely generating relevant reports on regular basis to support training performance management;
• Periodic updating on marketing collaterals; and
• Support Technical Support Training Unit on course delivery matters.

Industry Outreach and Marketing

• Assist in the designs, develops, and coordinates production of brochures, flyers, catalogs, and web-based marketing, publicity, and promotional materials; and
• Assist in ASPRI / ASPRI-IPI seminars, events, activities and industry programs.

Suppliers Management

• Source, negotiate, monitor and feedback on the performance of outsourcing partners and vendors, ensuring compliance to technical specifications and service standards.

You should possess the following:

• Minimum Diploma preferably in Training and Adult Education sector;
• No experience required as On-the-job training will be provided;
• Ability to effectively manage time and schedules under tight deadline and pressure;
• Strong adaptability skill, able to work independently as well as in a team;
• Strong communication skills with good customer service aptitude;
• Proficiency in Microsoft Office and other IT applications;
• Willingness to work a flexible schedule, including shift duties on a rotational basis (estimated twice a month for evenings and once a month for weekends), generous perks provided.
• Working location at Jalan Papan (shuttle pickup at Chinese Garden MRT)