Trading & IT Support Engineer

KGI SECURITIES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A financial services firm in Singapore is seeking a Level 1 Trading and IT Support Engineer to provide technical assistance in a fast-paced trading environment. Responsibilities include diagnosing and resolving technical issues, monitoring system health, and assisting with IT setup. The ideal candidate has a diploma in IT, experience with financial trading platforms, and strong problem-solving and communication skills.

Qualifications

• 2 years of experience in IT with financial trading platforms.
• CompTIA A+ certification will be a plus point.
• Proven experience in a helpdesk or customer support role preferred.

Responsibilities

• Provide technical assistance within the organisation and to customers.
• Diagnose and resolve hardware, software, and network issues.
• Monitor the health of all systems and infrastructure.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Attention to detail

Education

Diploma in Information Technology or Degree in Computer Studies

Tools

FIS Valdi

Bloomberg terminals

CQG Desktop

TT Futures

Job description

As a Level 1 Trading and IT Support Engineer, you will be the first point of contact for technical assistance within the organisation and for our customers, with a focus on supporting the fast-paced trading floor environment. Your role will involve providing prompt and efficient support to end-users, resolving issues related to hardware, software, and network systems, and ensuring minimal downtime for trading operations.

Key Responsibilities:

• Respond to incoming technical requests or enquiries via phone or ticketing system
• Diagnose and resolve hardware, software, and network issues at a basic level
• Provide step-by-step guidance to end-users in troubleshooting and resolving technical problems
• Escalate complex issues to Level 2 support or other relevant teams as necessary
• Document, triage and track all support tickets, resolutions, and follow-up actions in the ticketing system
• Incident handling in terms of notification and updates to stakeholders as well as escalations within IT organization to resolve incidents
• Monitor the health of all systems and infrastructure
• Monitor and verify the successful completion of end-of-day data processing and reporting activities, addressing any issues that arise promptly
• Assist in setting up and configuring desktops, laptops, phones, trading terminals, printers, and other peripheral devices
• Administration of trading platforms
• Liaise with platform vendors for enhancements and upgrades
• Collaborate with IT team members to improve processes and enhance user experience
• Maintain a high level of customer satisfaction through effective communication and timely resolution of issues
• Any other ad-hoc responsibilities as assigned

Requirements:

• Diploma in Information Technology/ Degree in Computer Studies
• CompTIA A+ certification will be a plus point
• 2 years of experience in IT with financial trading platforms such as FIS Valdi, Bloomberg terminals, CQG Desktop, TT Futures
• Proven experience in a helpdesk or customer support role is preferred
• Excellent problem-solving skills and attention to detail
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Willing to work on shift rotations and on public holidays