Terminal Leader FX

Prosegur Change Singapore; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading company in retail foreign exchange at Changi Airport is seeking a Terminal Leader who will optimize operations and enhance customer experiences. Responsibilities include driving sales, managing teams, and ensuring compliance with policies. Candidates must have proven sales management experience, strong leadership, and excellent communication skills. The role requires flexibility with working hours and a focus on customer service. Join a motivated team in a dynamic environment!

Qualifications

• Proven experience as a Sales Manager in financial services with at least 2 years in foreign exchange or retail.
• Strong leadership skills and a track record of managing and motivating teams.
• Excellent communication and interpersonal abilities.

Responsibilities

• Support teams to drive sales and revenues.
• Work to improve customer service levels.
• Manage inventory and margins across the airport.

Skills

Sales management

Leadership

Communication

Customer service

Problem-solving

Job description

Job Title: Terminal Leader

Location: Changi Airport, Singapore

Type: Full-time, Permanent

Salary: Competitive

Join us on our journey!

Prosegur Change at Changi Airport are looking for Terminal Leaders.

Job Description

An exciting opportunity awaits you in our Changi Airport operation to join one of the most successful independent retail foreign exchange groups. We are committed to nurturing individual skills and supporting career aspirations.

As a Terminal Leader you will play a pivotal role in optimising operations and enhancing customer experiences at Changi Airport.

Key Responsibilities

• Support teams to drive walk up sales and ATM revenues
• Work with all leaders to improve customer service levels at stores
• Support with people management including coaching, full performance-based rostering, annual leave management, retention, recruitment, and performance management
• Support with product launches and promotions
• Manage inventory and margins across the airport
• Execute operations in line with standard operating procedures and coach staff on operating disciplines - adhere to company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and retail requirements
• Support communication for all site staff and management
• Support the management of local relationships (landlords, airports etc) – day to day operational account management
• Undertake company training within required timescales & of the entire team
• Share best and implement good practice within the airport
• Support and embed any other related activities as required by the business

Requirements

• Proven experience as a Sales Manager in the financial services industry, preferably in foreign exchange or retail, with at least 2 years’ experience as a Sales Manager
• Strong leadership skills with a track record of effectively managing and motivating teams
• Excellent communication and interpersonal abilities
• Sound knowledge of inventory management and financial acumen
• Ability to uphold compliance with company policies and industry regulations
• Customer-centric mindset with a commitment to delivering exceptional service
• Flexibility to adapt to changing priorities and business needs
• Demonstrated ability to build and maintain positive relationships with stakeholders
• Willingness to undergo required training and develop skills continuously
• Proactive approach to problem-solving and driving operational efficiencies
• Must be able to communicate effectively in English

Working Hours

• 40 hours per week, flexible hours including weekends

Eligibility

• Must be eligible to work full‑time in Singapore
• Must have the right to work in Singapore or be eligible for sponsorship
• Must be able to provide a clean Certificate of Clearance if the applicant is a Singaporean national or a clean criminal background check from country of origin, if the applicant is a foreign national, to obtain an airside pass.

Please ensure that you meet the eligibility criteria and have the required experience before applying. We appreciate your interest in joining Prosegur Change and look forward to welcoming motivated individuals to our team.

Take the opportunity to apply for the position now!

Selection takes place continuously and the position may be filled before the application deadline.

Since our branches are located in a security‑classified area, an airport security check will be carried out before employment.

Note

Please ensure that you meet the eligibility criteria and have the required experience before applying. We appreciate your interest in joining Prosegur Change and look forward to welcoming motivated individuals to our team.

The selection of recruitment channels for this position has already been made, so we refrain from all sales calls regarding advertising and calls from recruitment and staffing companies.