Tenancy Operations Executive

HALCYON REAL ESTATE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A real estate company in Singapore is seeking a service-oriented individual to manage the tenant helpline and coordinate property maintenance. Key responsibilities include responding to tenant issues, preparing repair quotations, and scheduling appointments with contractors. The ideal candidate should possess strong communication skills, proficiency in Microsoft Office, and a detail-oriented approach to property maintenance. Occasional evening and weekend work may be required.

Qualifications

• Proficient in Microsoft Office (Word and Excel).
• Strong multi-tasking, communication, and coordination skills.
• Service-oriented with a calm, helpful demeanor.
• Familiarity with residential property maintenance issues.
• Some customer service background.
• Detail-oriented and organized.
• Good command of written and spoken English.

Responsibilities

• Manage tenant helpline and respond to tenant requests.
• Record and track cases in a systematic log.
• Prepare and submit detailed repair quotations.
• Schedule appointments with contractors for repairs.
• Provide troubleshooting support for maintenance issues.
• Conduct inspections for tenant check-in and check-out.

Skills

Troubleshooting

Microsoft Office

Microsoft Excel

Property Management

Interpersonal Skills

Property Maintenance

Administration

Administrative Support

Team Player

Able To Work Independently

Tools

Microsoft Word

Microsoft Excel

Job description

Roles & Responsibilities

Key Responsibilities

· Tenant Helpline Management

· Respond to all incoming tenant requests and issues via helpline (phone, App, WhatsApp, or email).

· Record and track all cases in a systematic log.

· Provide courteous, prompt, and solution-oriented service.

· Repairs and Expense Approvals

· Prepare and submit detailed repair quotations and justifications for expense approval

· Follow up on approval status and update stakeholders accordingly.

· Maintenance Coordination

· Schedule and coordinate appointments between tenants and approved contractors for repairs and servicing.

· Ensure timely follow-up on completion and quality of works.

· Troubleshooting Support

· Provide tenants with basic troubleshooting advice for common property maintenance issues (e.g., aircon, power trips, plumbing).

· Escalate complex cases to appropriate professionals.

· Maintain accurate records of maintenance jobs, approvals, and inspection results.

· Conduct thorough inspections for tenant check-in and check-out.

· Prepare condition reports with photographic evidence.

· Coordinate rectification works post-inspection.

Requirements

· Proficient in Microsoft Office (Word and Excel) and applications saavy.

· Strong multi-tasking, communication and coordination skills.

· Service-oriented with a calm, helpful demeanor.

· Familiarity with residential property maintenance issues will be helpful.

· Familiar with RFQ, invoice, SO/DO processing.

· Some customer service background.

· Detail-oriented and organised.

· Willing to work occasional evenings/weekends for (2-3 hours), with off-in-lieu.

· Good command of written and spoken English.

· Ability to work in fast-paced environment and independently face end-users.

Tell employers what skills you have

• Troubleshooting
• Microsoft Office
• Microsoft Excel
• Property Management
• Interpersonal Skills
• Property
• Tenant
• Administration
• Property Maintenance
• Administrative Support
• Excel
• Evidence
• Team Player
• Microsoft Word
• Able To Work Independently