Temp Call Centre / Admin Officer @ Punggol ~ Education sector

PERSOL; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

PERSOL Singapore is seeking an Administrative Support Specialist to assist in matriculation processes, manage student cards and data updates, and respond to enquiries. The role operates Monday to Friday, 9:00 am to 5:00 pm at Punggol, with an immediate contract until January 2026 and extension possible based on business needs and performance.

You will coordinate with Programme Leaders and clinics, verify documents, handle inquiries, and perform general administrative duties with independence and

Qualifications

• Polytechnic Diploma or A-Level qualification.
• Proficiency in Microsoft Word and Excel to manage documentation and data accurately.
• Strong verbal and written communication, and excellent interpersonal skills.

Responsibilities

• Respond promptly to enquiries regarding matriculation processes and personal details.
• Assist with Change of Programme, Student Status Letters, replacement cards and data updates.
• Verify matriculation information and supporting documents for accuracy and timeliness.
• Coordinate with Programme Leaders for approvals and with clinics for medical examination matters.
• Assist with system testing and provide administrative support for matriculation activities.
• Manage feedback from learners and parents and ensure timely resolution or escalation.

Skills

Microsoft Word

Microsoft Excel

Communication skills

Interpersonal skills

Multitasking

Education

Polytechnic Diploma or A-Level

Job description

Working hours: 9:00 am to 5:00 pm, Mondays to Fridays
Location: Punggol
Contract: Immediate until January 2026 - extendable based on business needs & performance
Salary: $2760/month

Key Responsibilities

• Communication & Enquiries Respond promptly to phone calls and emails regarding matriculation processes, student/concession cards, and updates to personal particulars.

• Student Administration Assist with requests related to Change of Programme, Student Status Letters, replacement cards, and personal data updates.
  Handle inquiries on Leave of Absence, Programme Withdrawal, Credit Exemption, Course Enrolment exercises, and Tuition Grant matters.

• Document Verification & Follow-Up Verify matriculation information and supporting documents for accuracy.
  Correspond with learners to ensure timely submission of outstanding documents and compliance with matriculation requirements.

• Stakeholder Coordination Liaise with Programme Leaders for necessary approvals.
  Coordinate with appointed clinics to manage medical examination matters.

• System & Process Support Assist with system testing and provide administrative support for all matriculation-related activities.

• Feedback & Service Delivery Receive and manage feedback from learners and parents, ensuring timely resolution or escalation.
  Distribute student and concession cards accurately.

• General Administrative Duties Perform filing, scanning, data entry, and other administrative tasks as assigned.

• Adaptability & Independence: Ability to multitask effectively, prioritize responsibilities, and work independently with minimal supervision.
  We regret to inform that only shortlisted candidates will be notified.

Requirements

• Min. Polytechnic Diploma or A-Level qualification
• Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to manage documentation and data accurately.
• Interpersonal & Communication Skills: Warm, courteous, and student-focused, with strong verbal and written communication abilities. Comfortable handling phone conversations and email correspondence professionally.
• Adaptability & Independence: Ability to multitask effectively, prioritize responsibilities, and work independently with minimal supervision.