Temp Academic Support Officer (Entry | $2760 | Punggol)

PERSOL; Singapore; On-site; SGD 18,000 - 31,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Contract Administrator to support matriculation processes at our Punggol location. You will handle inquiries, manage student records, and ensure the accuracy of personal data.

Working hours are 9:00 am to 5:00 pm, Mondays to Fridays. The role involves coordinating with Programme Leaders and clinics, verifying documents, and performing general administrative duties with a focus on timely, courteous service.

Qualifications

• Polytechnic Diploma or A-Level required.
• Proficiency in Word and Excel for documentation and data management.
• Strong verbal and written communication; courteous and student-focused.

Responsibilities

• Respond promptly to inquiries regarding matriculation processes and personal data updates.
• Assist with Change of Programme, letters, and data updates.
• Verify matriculation information and ensure timely submission of documents.
• Coordinate with Programme Leaders and clinics for approvals and exams.
• Support system testing and administrative tasks related to matriculation.
• Handle feedback from learners and parents and escalate when needed.
• General filing, scanning, data entry, and other admin duties.

Skills

Communication

Multitasking

Independence

Data entry accuracy

Education

Polytechnic Diploma or A-Level

Tools

Microsoft Word

Microsoft Excel

Job description

Working hours: 9:00 am to 5:00 pm, Mondays to Fridays
Location: Punggol
Contract: Immediate until January 2026 - extendable based on business needs & performance
Salary: $2760/month

Key Responsibilities

• Communication & Enquiries
  Respond promptly to phone calls and emails regarding matriculation processes, student/concession cards, and updates to personal particulars.

• Student Administration
  Assist with requests related to Change of Programme, Student Status Letters, replacement cards, and personal data updates.
  Handle inquiries on Leave of Absence, Programme Withdrawal, Credit Exemption, Course Enrolment exercises, and Tuition Grant matters.

• Document Verification & Follow-Up
  Verify matriculation information and supporting documents for accuracy.
  Correspond with learners to ensure timely submission of outstanding documents and compliance with matriculation requirements.

• Stakeholder Coordination
  Liaise with Programme Leaders for necessary approvals.
  Coordinate with appointed clinics to manage medical examination matters.

• System & Process Support
  Assist with system testing and provide administrative support for all matriculation-related activities.

• Feedback & Service Delivery
  Receive and manage feedback from learners and parents, ensuring timely resolution or escalation.
  Distribute student and concession cards accurately.

• General Administrative Duties
  Perform filing, scanning, data entry, and other administrative tasks as assigned.

Requirements

• Min. Polytechnic Diploma or A-Level qualification
• Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to manage documentation and data accurately.
• Interpersonal & Communication Skills: Warm, courteous, and student-focused, with strong verbal and written communication abilities. Comfortable handling phone conversations and email correspondence professionally.
• Adaptability & Independence: Ability to multitask effectively, prioritize responsibilities, and work independently with minimal supervision.

We regret to inform that only shortlisted candidates will be notified.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at @persolapac.com

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R25157446 (Katherine Carlen)