Temp Customer Service/Admin (Education| $2760 | Punggol)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking an administrative associate to support matriculation processes at our Punggol location. The role covers handling inquiries, student data updates, and coordination with programme leaders and clinics. Working hours are 9:00 am–5:00 pm, Monday to Friday.

Requirements include a polytechnic diploma or A-Level, and proficiency in Word and Excel for accurate documentation. The position runs from immediate start until January 2026, with a possible extension based on

Qualifications

• Min. Polytechnic Diploma or A-Level qualification.
• Proficiency in Microsoft Word and Excel, with the ability to manage documentation and data accurately.
• Interpersonal & communication skills: warm, courteous, and student-focused, with strong verbal and written communication abilities.
• Adaptability & independence: ability to multitask effectively, prioritize responsibilities, and work independently with minimal supervision.

Responsibilities

• Communication & Enquiries: Respond promptly to calls and emails regarding matriculation processes, student/concession cards, and updates to personal particulars.
• Student Administration: Assist with Change of Programme, Student Status Letters, replacement cards, and personal data updates; handle Leave of Absence, Programme Withdrawal, Credit Exemption, Course Enrolment, and Tuition Grant inquiries.
• Document Verification & Follow-Up: Verify matriculation information and supporting documents for accuracy; ensure timely submission of outstanding documents and compliance with matriculation requirements.
• Stakeholder Coordination: Liaise with Programme Leaders for approvals; coordinate with clinics to manage medical examination matters.
• System & Process Support: Assist with system testing and provide administrative support for matriculation activities.
• Feedback & Service Delivery: Receive and manage feedback from learners and parents; ensure timely resolution or escalation; distribute student and concession cards.
• General Administrative Duties: Filing, scanning, data entry, and other tasks as assigned.

Skills

Communication skills

Interpersonal communication

Adaptability

Multitasking

Education

Polytechnic Diploma or A-Level

Tools

Microsoft Word

Microsoft Excel

Job description

Working hours: 9:00 am to 5:00 pm, Mondays to Fridays
Location: Punggol
Contract: Immediate until January 2026 - extendable based on business needs & performance
Salary: $2760/month

Key Responsibilities

• Communication & Enquiries
  Respond promptly to phone calls and emails regarding matriculation processes, student/concession cards, and updates to personal particulars.

• Student Administration
  Assist with requests related to Change of Programme, Student Status Letters, replacement cards, and personal data updates.
  Handle inquiries on Leave of Absence, Programme Withdrawal, Credit Exemption, Course Enrolment exercises, and Tuition Grant matters.

• Document Verification & Follow-Up
  Verify matriculation information and supporting documents for accuracy.
  Correspond with learners to ensure timely submission of outstanding documents and compliance with matriculation requirements.

• Stakeholder Coordination
  Liaise with Programme Leaders for necessary approvals.
  Coordinate with appointed clinics to manage medical examination matters.

• System & Process Support
  Assist with system testing and provide administrative support for all matriculation-related activities.

• Feedback & Service Delivery
  Receive and manage feedback from learners and parents, ensuring timely resolution or escalation.
  Distribute student and concession cards accurately.

• General Administrative Duties
  Perform filing, scanning, data entry, and other administrative tasks as assigned.

Requirements

Min. Polytechnic Diploma or A-Level qualification

Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to manage documentation and data accurately.

Interpersonal & Communication Skills: Warm, courteous, and student-focused, with strong verbal and written communication abilities. Comfortable handling phone conversations and email correspondence professionally.

Adaptability & Independence: Ability to multitask effectively, prioritize responsibilities, and work independently with minimal supervision.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA Reg. ID: R25157446 (Katherine Carlen)

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No: 01C4394