Temp Academic Support Officer ( $2760 | Punggol)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a detail-oriented administrator in Singapore to handle matriculation processes, student records, and related communications. You will respond to inquiries, verify documents, and support program-related activities with accuracy.

The role involves coordination with programme leaders and clinics, system testing, and general admin duties to ensure smooth matriculation operations for students and families.

Qualifications

• Min. Polytechnic Diploma or A-Level qualification.
• Proficiency in Microsoft Word and Excel for documentation and data handling.
• Strong verbal and written communication with student-focused service.
• Independent with ability to multitask and work with minimal supervision.

Responsibilities

• Respond promptly to phone calls and emails regarding matriculation processes, student/concession cards, and updates to personal particulars.
• Assist with requests related to Change of Programme, Student Status Letters, replacement cards, and personal data updates. Handle inquiries on Leave of Absence, Programme Withdrawal, Credit Exemption, Course Enrolment, and Tuition Grant matters.
• Verify matriculation information and supporting documents for accuracy. Correspond with learners to ensure timely submission of outstanding documents and compliance with matriculation requirements.
• Liaise with Programme Leaders for approvals. Coordinate with clinics to manage medical examination matters.
• Assist with system testing and provide administrative support for all matriculation-related activities.
• Receive and manage feedback from learners and parents, ensuring timely resolution or escalation. Distribute student and concession cards accurately.
• Perform filing, scanning, data entry, and other administrative tasks as assigned.

Skills

Interpersonal communication

Adaptability

Education

Polytechnic Diploma or A-Level

Tools

Microsoft Word

Microsoft Excel

Job description

Working hours: 9:00 am to 5:00 pm, Mondays to Fridays
Location: Punggol
Contract: Immediate until January 2026 - extendable based on business needs & performance
Salary: $2760/month

Key Responsibilities

• Communication & Enquiries
  Respond promptly to phone calls and emails regarding matriculation processes, student/concession cards, and updates to personal particulars.

• Student Administration
  Assist with requests related to Change of Programme, Student Status Letters, replacement cards, and personal data updates.
  Handle inquiries on Leave of Absence, Programme Withdrawal, Credit Exemption, Course Enrolment exercises, and Tuition Grant matters.

• Document Verification & Follow-Up
  Verify matriculation information and supporting documents for accuracy.
  Correspond with learners to ensure timely submission of outstanding documents and compliance with matriculation requirements.

• Stakeholder Coordination
  Liaise with Programme Leaders for necessary approvals.
  Coordinate with appointed clinics to manage medical examination matters.

• System & Process Support
  Assist with system testing and provide administrative support for all matriculation-related activities.

• Feedback & Service Delivery
  Receive and manage feedback from learners and parents, ensuring timely resolution or escalation.
  Distribute student and concession cards accurately.

• General Administrative Duties
  Perform filing, scanning, data entry, and other administrative tasks as assigned.

Requirements

Min. Polytechnic Diploma or A-Level qualification

Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to manage documentation and data accurately.

Interpersonal & Communication Skills: Warm, courteous, and student-focused, with strong verbal and written communication abilities. Comfortable handling phone conversations and email correspondence professionally.

Adaptability & Independence: Ability to multitask effectively, prioritize responsibilities, and work independently with minimal supervision.

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EA Reg. ID: R25157446 (Katherine Carlen)

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No: 01C4394