Telephone Operator

Shangri-La Rasa Sentosa, Singapore; Singapore; On-site; SGD 25,000 - 36,000; Full time

Benefits offered by this job

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Special employee discount within Shang

Duty Meals and shuttle bus provided

Job summary

Shangri-La Rasa Sentosa, Singapore is seeking a Telephone Operator to deliver warm, informative phone service and support guest requests to enhance overall experience.

The role involves handling guest inquiries, routing calls via the PABX system, and collaborating with hotel teams to ensure seamless communication and service quality.

Qualifications

• Experience in hotel or resort telephone operations
• Ability to interact effectively with guests over telephone channels
• Craft tailored solutions to meet diverse guest requests

Responsibilities

• Deliver warm, informative telephone assistance to guests
• Respond promptly and professionally to guest requests via telephone
• Manage guest enquiries by providing accurate information and coordinating with departments
• Operate and manage the PABX system to route calls correctly
• Collaborate with team to maintain high standard of guest service

Skills

Guest service

Telephone etiquette

Communication

Team collaboration

Tools

PABX system

Job description

Shangri-La Rasa Sentosa, Singapore

Job Summary

As a Telephone Operator, you will deliver warm, informative phone service, handle guest requests promptly, and provide comprehensive support to enhance guest experiences.

As the Telephone Operator, we rely on you to:

• Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences

• Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently

• Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service

• Operate and manage the PABX telephone system to route calls correctly and maintain communication flow

• Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment

We are looking for someone who:

• Experience working in hotel or resort telephone operations to support guest communication needs

• Ability to interact effectively with guests via telecommunication channels to understand and address their needs

• Skills in crafting tailored solutions to meet diverse guest requests and enhance satisfaction

We Offer

• 5-day work week

• Learning and Development opportunities for career development

• Medical and insurance coverage

• Special employee discount within Shangri-La Group

• Duty Meals and shuttle bus provided