Telephone Operator

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Special employee discounts

Duty Meals and shuttle bus provided

Job summary

A prominent resort in Singapore is seeking a Telephone Operator who will provide warm phone service and handle guest requests. The ideal candidate will have experience in hotel telephone operations, strong communication skills, and the ability to offer tailored solutions to enhance guest satisfaction. Enjoy a 5-day work week, learning opportunities, medical coverage, and employee discounts. This is an exciting opportunity for someone passionate about hospitality.

Qualifications

• Experience working in hotel or resort telephone operations.
• Ability to interact effectively with guests via telecommunication channels.
• Skills in crafting tailored solutions to enhance guest satisfaction.

Responsibilities

• Deliver clear, courteous, and informative telephone assistance to guests.
• Respond promptly and professionally to all guest requests.
• Manage guest enquiries and provide accurate information.
• Operate and manage the PABX telephone system.
• Collaborate with team members for high standards of guest service.

Skills

Telephone operations experience

Effective guest interaction

Tailored solutions for guest requests

Tools

PABX system

Job description

Shangri-La Rasa Sentosa, Singapore

Job Summary

As a Telephone Operator, you will deliver warm, informative phone service, handle guest requests promptly, and provide comprehensive support to enhance guest experiences.

As the Telephone Operator, we rely on you to:

• Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
• Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently
• Manage guest enquiries by providing accurate information and coordinating withrelevant departments for seamless service
• Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
• Collaborate with team members to maintain a high standard of guest service andcontribute to a welcoming environment

We are looking for someone who:

• Experience working in hotel or resort telephone operations to support guestcommunication needs
• Ability to interact effectively with guests via telecommunication channels tounderstand and address their needs
• Skills in crafting tailored solutions to meet diverse guest requests and enhancesatisfaction

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!