Duty Manager (Hotel)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 55,000 - 75,000; Full time

Benefits offered by this job

5-day week

Learning & development

Medical insurance

Employee discount Shangri-La Group

Duty meals & shuttle

Job summary

Shangri-La's Rasa Sentosa, Singapore is seeking a Duty Manager to lead daily hotel operations and guest service excellence. You will supervise the Front Office team, ensuring safety and emergency readiness and delivering a seamless guest experience throughout their stay.

The role requires strong knowledge of Rooms and Front Desk operations, plus experience with OPMS and crisis management. A hotel management background is preferred, with a 5-day work week and development opportunities.

Qualifications

• Understanding of Rooms and Front Desk operations in a hotel/resort.
• Experience using OPMS and front office systems to manage guest services and operations.
• Educational background in hotel management is preferred.
• Experience in managing emergency response and crisis situations.

Responsibilities

• Lead daily hotel operations to ensure smooth and efficient service delivery.
• Monitor arrivals, departures and service quality to enhance guest experience.
• Supervise Front Office team to maintain high performance and product knowledge.
• Communicate hotel offerings and updates across colleagues and departments.
• Implement emergency response protocols to safeguard guests and staff.
• Handle crisis situations promptly to minimize impact on operations.

Skills

Front Office ops

OPMS systems

Crisis management

Guest services

Education

Hotel management education

Tools

Hotel software

Job description

Overview

Shangri-La's Rasa Sentosa, Singapore

As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience.

Responsibilities

• Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
• Drive enhancements in guest experience by monitoring arrivals, departures, and service quality throughout their stay
• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
• Communicate effectively with colleagues to ensure consistent awareness of hotel offerings and operational updates
• Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff
• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations

Qualifications

• Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment.
• Experience using OPMS and related hotel front office systems to manage guest services and operations.
• Educational background related to hotel management is preferred
• Experience in managing emergency response and crisis management situations

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

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