Duty Manager (Hotel)

sentosa beach resort pte ltd; Singapore; Presencial; SGD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-day week

Learning & development

Medical insurance

Employee discount Shangri-La Group

Duty meals & shuttle

Descripción de la vacante

Shangri-La's Rasa Sentosa, Singapore is seeking a Duty Manager to lead daily hotel operations and guest service excellence. You will supervise the Front Office team, ensuring safety and emergency readiness and delivering a seamless guest experience throughout their stay.

The role requires strong knowledge of Rooms and Front Desk operations, plus experience with OPMS and crisis management. A hotel management background is preferred, with a 5-day work week and development opportunities.

Formación

• Understanding of Rooms and Front Desk operations in a hotel/resort.
• Experience using OPMS and front office systems to manage guest services and operations.
• Educational background in hotel management is preferred.
• Experience in managing emergency response and crisis situations.

Responsabilidades

• Lead daily hotel operations to ensure smooth and efficient service delivery.
• Monitor arrivals, departures and service quality to enhance guest experience.
• Supervise Front Office team to maintain high performance and product knowledge.
• Communicate hotel offerings and updates across colleagues and departments.
• Implement emergency response protocols to safeguard guests and staff.
• Handle crisis situations promptly to minimize impact on operations.

Conocimientos

Front Office ops

OPMS systems

Crisis management

Guest services

Educación

Hotel management education

Herramientas

Hotel software

Descripción del empleo

Overview

Shangri-La's Rasa Sentosa, Singapore

As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience.

Responsibilities

• Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
• Drive enhancements in guest experience by monitoring arrivals, departures, and service quality throughout their stay
• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
• Communicate effectively with colleagues to ensure consistent awareness of hotel offerings and operational updates
• Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff
• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations

Qualifications

• Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment.
• Experience using OPMS and related hotel front office systems to manage guest services and operations.
• Educational background related to hotel management is preferred
• Experience in managing emergency response and crisis management situations

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!