Guest Communications Operator - Telephone & Service

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Special employee discounts

Duty Meals and shuttle bus provided

Job summary

A prominent resort in Singapore is seeking a Telephone Operator who will provide warm phone service and handle guest requests. The ideal candidate will have experience in hotel telephone operations, strong communication skills, and the ability to offer tailored solutions to enhance guest satisfaction. Enjoy a 5-day work week, learning opportunities, medical coverage, and employee discounts. This is an exciting opportunity for someone passionate about hospitality.

Qualifications

• Experience working in hotel or resort telephone operations.
• Ability to interact effectively with guests via telecommunication channels.
• Skills in crafting tailored solutions to enhance guest satisfaction.

Responsibilities

• Deliver clear, courteous, and informative telephone assistance to guests.
• Respond promptly and professionally to all guest requests.
• Manage guest enquiries and provide accurate information.
• Operate and manage the PABX telephone system.
• Collaborate with team members for high standards of guest service.

Skills

Telephone operations experience

Effective guest interaction

Tailored solutions for guest requests

Job description

A prominent resort in Singapore is seeking a Telephone Operator who will provide warm phone service and handle guest requests. The ideal candidate will have experience in hotel telephone operations, strong communication skills, and the ability to offer tailored solutions to enhance guest satisfaction. Enjoy a 5-day work week, learning opportunities, medical coverage, and employee discounts. This is an exciting opportunity for someone passionate about hospitality.