Reservation Executive

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Employee discounts

Duty meals

Shuttle bus provided

Shuttle bus

Job summary

A luxury resort in Singapore is seeking a Reservation Executive to enhance customer satisfaction and optimize booking opportunities. The successful candidate will maintain effective booking processes and provide exceptional service during telephone and email reservations. Ideal applicants should have experience in a hotel environment and be skilled in relevant reservation systems, particularly OPMS. The role offers a 5-day work week, learning opportunities, and medical coverage.

Qualifications

• Experience working in hotel/resort environment.
• Knowledge of OPMS and relevant reservation systems.
• Strong communication skills for international guests.

Responsibilities

• Provide high-level service for customer satisfaction.
• Maintain effective booking processes.
• Handle reservations and guest requests efficiently.
• Assist in handling reservation sales and guest requests in a professional and efficient manner.

Skills

Guest communication skills

Interpersonal skills

Booking optimization

Telephone reservations

Tools

OPMS system

Job description

Shangri-La Rasa Sentosa, Singapore

We are looking for a Reservation Executive to join our team!

As a Reservation Executive, we rely on you to:

• Provide the highest level of service to promote customer satisfaction and retention while optimizing booking opportunities
• Assist to maintain effective booking processes and follow through guest bookings
• Deliver an exceptional customer experience at the point of booking with both telephone and email reservations
• Assist in handling reservation sales and guest requests in a professional and efficient manner

We are looking for someone who:

• Has experience working in hotel / resort environment.
• Has knoweledge with OPMS system and other relevant reservation system in hotel's booking.
• Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!