Telephone Operator

PARKROYAL COLLECTION Pickering, Singapore; Singapore; On-site; SGD 22,320 - 39,060; Full time

Job summary

PARKROYAL COLLECTION Pickering, Singapore is seeking a Call Centre Agent to provide quality customer service to guests contacting the hotel hotline. Responsibilities include answering calls, managing guest requests efficiently, and assisting with general inquiries such as invoicing and operating hours.

The ideal candidate will have relevant experience, excellent interpersonal skills, and be able to work in rotating shifts, including weekends and public holidays. Join our team in a green and sustainable hotel that values both people and the planet.

Qualifications

• Relevant work experience as telephone operator or call centre agent preferred.
• Able to perform rotating duties including overnight shifts, weekends, and public holidays.
• Strong customer service skills to manage guest requests effectively.

Responsibilities

• Answer calls and handle situations quickly with quality customer service.
• Ensure guests receive cordial attention when they contact the hotline.
• Assist with basic requests such as invoicing and inquiries.

Skills

Excellent interpersonal and human relations abilities

Good communication skills

Basic computer skills

Tools

Microsoft Office

Job description

Recognised with one MICHELIN Key in the 2025 MICHELIN Guide, PARKROYAL COLLECTION Pickering is an iconic hotel‑in‑a‑garden located at the gateway to Singapore’s Central Business District. Celebrated for its biophilic design and sustainability ethos, the hotel seamlessly weaves lush greenery into its architecture, offering 367 nature‑inspired rooms and suites with city or garden views. Dining and wellness experiences are thoughtfully curated, complemented by attentive, genuine service. With environmental responsibility embedded across operations, the hotel presents a luxury lifestyle experience that cares for both people and planet.

The Role

• Able to answer calls and handle situations quickly and accurately with quality customer service level
• Ensure guests receive the most cordial attention when they contact our hotline
• Able to understand and handle guests’ requests tactfully and smoothly
• Assist with any basic requests such as invoicing, in‑house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e‑mail enquiries
• Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
• Must be able to handle computer terminals at the call centre and Front Office respectively
• Ensure that there are adequate supplies of forms and stationeries for Front Office
• Assist with any other duties that may be assigned from time to time by the management

Talent Profile

• Relevant work experience as telephone operator/call centre agent will be preferred
• Able to perform 2 rotating duties including overnight shift, weekends and public holidays (4 days work week, 12 hours shift)
• Excellent interpersonal and human relations abilities
• Good communication skills
• Basic computer skills, with basic Microsoft Office knowledge